Customer Success Manager

TRADEBE; New York (NY); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive pay

Student loan repayment assistance

Generous vacation and sick plans

Medical, dental, and vision coverage

401k retirement match

FSA and HSA accounts

Life and AD&D insurance

Career development opportunities

Leadership opportunities

Great work environment and culture

Job summary

Tradebe is seeking a Customer Success Manager in the United States to build strong, long-term relationships with key customers and drive retention, loyalty, and advocacy. You will be the primary contact for critical accounts, understand customer goals, and collaborate across departments to deliver value and a seamless experience.

Ideal candidates have a strong technical background in environmental services, with extensive industry knowledge and a willingness to travel 10–20% for customer

Qualifications

• Bachelor’s degree in Business Administration, Environmental, Chemistry, or related field.
• 5+ years in customer success, customer experience, or technical role in the industry.
• Extensive technical knowledge in Environmental Services.

Responsibilities

• Onboard new customers and guide internal teams through onboarding.
• Manage assigned accounts, monitor product adoption, and contribute to renewals.
• Identify cross-selling opportunities and coordinate with stakeholders across the customer’s organization.
• Create customer reports and insights with Sales Ops support for reviews and metrics.
• Proactively address customer issues with internal teams.
• Support billing issue identification with Finance and Operations.
• Promote a strong safety culture by adhering to EHS policies.

Skills

RCRA knowledge

Waste profiling

Organization

Communication

Customer success

Account management

Travel 10-20%

SAP

Education

Bachelor’s degree in Business Administration, Environmental, Chemistry, or related field

Tools

SAP

Job description

Tradebe is a group of industrial businesses with the commitment of creating a more sustainable planet and making significant contributions to human wellbeing. In the US, we are leaders focused on recycling and circular economy, managing all different environmental liabilities in a sustainable way.

What will you do? Make an impact! We are seeking a Customer Success Manager to join our team!

In this role, you will be responsible for cultivating strong, long-term relationships with key customers by fostering a customer‑centric culture that drives retention, loyalty, and advocacy.

As the primary point of contact for critical accounts, you will play a vital role in understanding customer goals, identifying opportunities to add value, and ensuring a seamless customer experience. Your ability to communicate across departments and proactively solve problems will be essential to your success.

If you’re passionate about building partnerships and have a strong technical background in environmental services, we encourage you to apply!

Extensive technical knowledge in the Environmental Services industry is required for consideration.

Key Job Responsibilities

• Customer Onboarding: Guide new customers and internal teams through the onboarding process, ensuring smooth and successful implementation.
• Account Management: Serve as the primary non-sales contact for assigned accounts, fostering strong relationships, monitoring product adoption to provide optimization recommendations, and contributing to strategic account planning, including pricing and renewals.
• Opportunity Identification and Connection: Identify, document, and connect team members to cross-selling opportunities while engaging stakeholders across the customer’s organization to strengthen partnerships and capture greater wallet share.
• Metrics and Reporting: Lead the creation of content assets, data, and insights with Sales Operations support to enhance customer reviews, while providing customer-facing reports and key metrics to ensure performance goals are met.
• Proactive Issue Resolution: Act as a liaison between the customer and internal teams to proactively address and resolve customer issues or concerns promptly
• Financial Management Support: Proactively identify billing discrepancies and issues through the support of the Finance and Operations team and develop plan to resolve in a timely manner
• Environmental, Health & Safety: Foster a culture of safety by prioritizing and ensuring compliance with all Environmental, Health, and Safety (EHS) policies and procedures.

Education and Experience:

Bachelor’s degree in Business Administration, Environmental, Chemistry, or related field required. Additional experience in lieu of a Bachelor’s degree accepted.5+ years of experience in a customer success or experience, or technical role in the industry.

Skills:

• Knowledge of RCRA and waste profiling required.
• Strong organizational skills and attention to detail.
• Previous customer success experience, sales, or account management experience
• Impeccable communication skills: verbal, written, and presentation skills
• Customer-centric mindset with a win‑win mentality
• Knowledge of best practices in customer success and retention
• High work capacity, dependable, results oriented and strong sense of urgency
• Ability to travel 10-20% for customer meetings (quarterly)
• Proficiency in SAP is highly desirable.

What’s in for you? Why Tradebe is Right for You

Competitive pay and benefitsStudent loan repayment assistanceGenerous vacation and sick plansMedical (including telehealth), dental and vision401k Retirement matchFlexible spending accounts (FSA)Health savings accounts (HSA)Agency paid, basic life and AD&D insuranceCareer ladders, professional development, and promotion opportunitiesLeadership opportunitiesGreat work environment and cultureAnd MORE!

Tradebe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law