Environmental Services Account Manager - Customer Success

Daniels Sharpsmart Inc; Ellenwood (GA); Hybrid; USD 74,000 - 87,000; Full time

Job summary

MCF Environmental Services, Inc. in Ellenwood, GA seeks a Customer Success Specialist/Sales Account Manager to maintain key customer relationships and support the sales team. You will troubleshoot issues, coordinate with operations, and identify upsell opportunities while ensuring service excellence.

The role requires 2+ years in customer service/account management within hazmat, plus strong communication and problem-solving skills. A bachelor’s degree is preferred.

Qualifications

• 2+ years of customer service experience/account management within hazmat space.
• Superior communication and presentation skills.
• Strong desire to help customers achieve their goals.
• Interpersonal skills to work well in a team environment.
• Organizational and time management skills.
• Analytical skills with high accuracy.
• Strong business acumen and problem-solving skills.

Responsibilities

• Manage and maintain customer relationships with assigned facilities to provide ongoing support and ensure customer satisfaction.
• Work directly with the sales department to troubleshoot, research, and resolve questions and issues within our services; Collaborate with other resources required to resolve issues.
• Leverage customer success tools to monitor customers' progress and utilization of our services
• Liaison between sales and operations management to ensure timely management of cases
• Liaison between sales and operations to identify upsell opportunities and servicing opportunities
• Monitor customer outcomes, wellness call responses, and customer issue case management
• Demonstrate service expertise through interactions with customers
• Document all communication and maintain appropriate records for all accounts in our database
• Administrative support to Sales team and President of MCF with customer and/or sales related tasks

Skills

Customer relationships

Account management

Hazmat knowledge

Communication skills

Problem solving

Team collaboration

Time management

Attention to detail

Business acumen

MS Office proficiency

Education

High school diploma

Bachelor's degree preferred

Tools

Word

Excel

Access

PowerPoint

Job description

MCF Environmental Services, Inc. in Ellenwood, GA seeks a Customer Success Specialist/Sales Account Manager to maintain key customer relationships and support the sales team. You will troubleshoot issues, coordinate with operations, and identify upsell opportunities while ensuring service excellence.

The role requires 2+ years in customer service/account management within hazmat, plus strong communication and problem-solving skills. A bachelor’s degree is preferred.