Customer Success & Growth Lead - Sales Account Manager

Daniels Health; Georgia; Hybrid; USD 74.000 - 87.000; Vollzeit

Zusammenfassung

MCF Environmental Services, Inc. in Ellenwood, GA is seeking a positive and energetic Customer Success Specialist/Sales Account Manager to join our team.

You will manage relationships with assigned facilities, collaborate with sales, and help resolve questions about hazmat-related services. Key duties include monitoring customer progress, identifying upsell opportunities, maintaining records, and providing exceptional service while serving as a bridge between sales and operations.

Qualifikationen

• High school diploma or equivalent; bachelor’s degree preferred.
• 2+ years of customer service or account management experience in hazmat space.
• Excellent communication and presentation skills.
• Strong desire to help customers achieve their goals.
• Interpersonal skills to work well in a team environment.
• Organizational and time-management abilities; attention to detail.
• Strong business acumen and problem-solving skills.
• High proficiency in Word, Excel, Access and PowerPoint.

Aufgaben

• Manage and maintain customer relationships with assigned facilities to provide ongoing support and ensure customer satisfaction.
• Work directly with the sales department to troubleshoot, research, and resolve questions and issues within our services; collaborate with other resources required to resolve issues.
• Leverage customer success tools to monitor customers' progress and utilization of our services.
• Liaison between sales and operations management to ensure timely management of cases.
• Liaison between sales and operations to identify upsell opportunities and servicing opportunities.
• Monitor customer outcomes, wellness call responses, and customer issue case management.
• Demonstrate service expertise through interactions with customers.
• Document all communication and maintain appropriate records for all accounts in our database.
• Administrative support to Sales team and President of MCF with customer and/or sales related tasks

Kenntnisse

Communication skills

Customer focus

Team collaboration

Time management

Attention to detail

Problem solving

Business acumen

Microsoft Office

Ausbildung

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Word

Excel

Access

PowerPoint

Jobbeschreibung

MCF Environmental Services, Inc. in Ellenwood, GA is seeking a positive and energetic Customer Success Specialist/Sales Account Manager to join our team.

You will manage relationships with assigned facilities, collaborate with sales, and help resolve questions about hazmat-related services. Key duties include monitoring customer progress, identifying upsell opportunities, maintaining records, and providing exceptional service while serving as a bridge between sales and operations.