Environmental Customer Success Specialist

LEL Environmental, Ltd.; Pasadena (TX); On-site; USD 42,000 - 55,000; Full time

Job summary

LEL Environmental in Pasadena, Texas is seeking a Customer Service Representative to join our team at our headquarters. This in-office role requires understanding of the environmental and waste industry and the ability to work with customers, technical teams, transportation partners, and internal operations.

You will help keep customer accounts, service requests, documentation, billing, and daily operations moving smoothly in a collaborative, team-focused environment.

Qualifications

• 3–5 years of environmental industry experience required.
• Knowledge of RCRA and DOT regulations required.
• Experience with hazardous and non-hazardous waste, waste profiling and manifesting.
• Familiarity with LDRs, BOLs, shipping papers and tracking documentation.
• Customer service and account management experience essential.
• Logistics and transportation coordination experience.
• Experience with customer portals and company systems.
• Proficiency in Microsoft Excel and Word.
• Ability to multi-task in a fast-paced environment.
• Strong communication and problem-solving skills.
• Knowledge of disposal technologies and waste classifications.

Responsibilities

• Handle customer calls, service requests, billing questions and service issues.
• Coordinate waste transportation and disposal services.
• Create sales orders, quotes, purchase orders, and service reports.
• Manage customer accounts and ensure information is accurate and up to date.
• Set up new customers and maintain waste profiles, recertifications, and amendments.
• Review and process manifests, shipping papers, LDRs, BOLs, and related documentation.
• Coordinate transporter requests and customer pickup schedules.
• Resolve off-spec issues and communicate with customers and internal teams.
• Support daily billing and resolve billing questions and unbilled items.
• Work with finance and collections teams regarding customer credit.
• Use daily reports to monitor and manage accounts.

Skills

Customer service

Account management

Logistics coordination

Excel proficiency

MS Word

Communication

Problem solving

RCRA/DOT knowledge

Education

High school diploma

RCRA Hazardous Waste Management training

DOT Hazmat certification

OSHA HAZWOPER 40-hr

Tools

Excel

Word

Customer portals

Job description

LEL Environmental in Pasadena, Texas is seeking a Customer Service Representative to join our team at our headquarters. This in-office role requires understanding of the environmental and waste industry and the ability to work with customers, technical teams, transportation partners, and internal operations.

You will help keep customer accounts, service requests, documentation, billing, and daily operations moving smoothly in a collaborative, team-focused environment.