Customer Service Representative

U.S. Environmental Rental Corporation; Hamilton Township (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

U.S. Environmental Rental Corporation in New Jersey is seeking a Customer Service Representative to join our team.

You will enter orders, answer calls and emails, and ensure accurate processing of rental agreements while coordinating with technical, sales, purchasing and delivery teams. This role requires friendly, organized communication and a willingness to learn about our environmental equipment, applications and maintenance.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Familiarity with Microsoft Office products: Word, Excel, and Outlook.

Responsibilities

• Enter orders into Alert IMS.
• Answer incoming calls and communicate with clients via phone and email concerning orders and forwarding calls to the appropriate department.
• Input and print new orders, make changes that may include cancelations, additions, date changes, transfers, and stop rentals.
• Communicate essential information to technical, sales, purchasing and delivery/shipping teams via appropriate communication protocols.
• Follow-up with clients to provide information or request needed documents, order confirmations, quotes or other essential information.
• Facilitate inter-office transfer of equipment.
• Assist inventory and accounting associates in ensuring inventory transactions are recorded accurately.
• Perform all reasonably assigned tasks.

Skills

Excellent verbal and written沟通 skills

Customer service experience

Microsoft Office proficiency

Education

High school diploma

Tools

Word

Excel

Outlook

Job description

Objective

At U.S. Environmental, customer service is the heart of our product and what distinguishes us from the competition. We pride ourselves on being responsive and creative. CSR's must be friendly, diplomatic and organized. They are expected to work with our clients, as well as other associates throughout our organization, to ensure that orders are filled accurately and in a timely manner. We are in search of a motivated team player with a positive attitude and enthusiasm to learn about our equipment including specifications, applications and maintenance.

Essential Responsibilities

• Enter orders into our operating software Alert IMS.
• Answer incoming calls and communicate with clients via phone and email concerning orders and forwarding calls to the appropriate department.
• Input and print new orders, make changes that may include cancelations, additions, date changes, transfers, and stop rentals.
• Communicate any essential information to our technical, sales, purchasing and delivery/shipping teams via appropriate communication protocols; including face-to-face discussions, inter-office phone calls, email or video conferencing.
• Follow-up with clients to provide information or solicit needed documents, order confirmations, quotes or other essential information.
• Facilitate inter-office transfer of equipment.
• Assist inventory and accounting associates in making sure inventory transactions are being recorded accurately.
• Perform all reasonably assigned tasks.

Frequency

• Daily
• Weekly / Monthly
• When requested

Qualifications & Requirements

• High school diploma
• Excellent verbal and written communication skills
• Familiarity with Microsoft Office products: Word, Excel, and Outlook

Preferred Experience, Skills & Abilities

• Customer Service experience
• Experience with and/or enthusiasm to learn about environmental technology and applications

Job Information

Reports To: Customer Service Manager (Office Manager)(Site Director)

Position Type: Nonexempt

Full-time / part-time

Fulltime

This position is part of our flexible work team. All flexible work team members must be willing to receive cross-training and be able to perform the essential tasks of other flexible work team positions when reasonably requested.

Equal Opportunity Employer

US Environmental is an Equal Opportunity Employer, drug free workplace, and ADA compliant.