Entry-Level Test Center Administrator

PSI Services LLC; Massachusetts; On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

PTO and retirement plans

Flexible scheduling

Career development and training

Wellness programs

Volunteer opportunities

Job summary

PSI Services LLC in West Springfield, MA is seeking a Test Center Administrator (Exam Proctor) to ensure secure, professional exam delivery. This entry-level role includes comprehensive training and focuses on accurate processes, strong customer service, and a calm testing environment.

Responsibilities include greeting test takers, ID verification, setting up workstations, supervising exams, and assisting test takers with accessibility needs.

Qualifications

• High school diploma or equivalent.
• US citizenship is required.
• Customer service experience preferred (training provided).
• Strong communication skills and attention to detail.
• Ability to remain calm under pressure and handle sensitive situations.
• Basic computer skills; Microsoft Office experience is a plus.
• Physical ability to stand/walk for up to 40% of your shift.
• Commitment to exam security and compliance.

Responsibilities

• Welcome test takers and explain testing procedures clearly.
• Verify IDs and maintain strict exam security protocols.
• Set up workstations and troubleshoot technical issues with internal teams.
• Supervise exams and ensure compliance with PSI policies.
• Perform opening/closing procedures and light housekeeping (e.g., sanitizing workstations).
• Troubleshoot with internal departments, such as our IT department, to fix any technical issues in the Test Center.
• Provide support for test takers with accessibility needs.

Skills

Customer service

Communication

Attention to detail

Calm under pressure

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

PSI Services LLC in West Springfield, MA is seeking a Test Center Administrator (Exam Proctor) to ensure secure, professional exam delivery. This entry-level role includes comprehensive training and focuses on accurate processes, strong customer service, and a calm testing environment.

Responsibilities include greeting test takers, ID verification, setting up workstations, supervising exams, and assisting test takers with accessibility needs.