Test Proctor

PSI Services LLC; West Springfield (MA); On-site; USD 31,000 - 34,000; Full time

Benefits offered by this job

Competitive benefits (medical, dental,

401(k) & retirement plans

Flexible scheduling

Career development and training

Wellness programs

Volunteer opportunities

Job summary

PSI Services LLC in West Springfield, MA is seeking a Test Center Administrator (Exam Proctor) to ensure a smooth, secure testing environment. This entry-level role includes comprehensive training and an emphasis on accuracy and customer service.

You will verify IDs, set up workstations, and assist test takers while upholding PSI policies. The position is full-time with a benefits package.

Qualifications

• High school diploma or equivalent.
• US citizenship is required.

Responsibilities

• Welcome test takers and explain testing procedures clearly.
• Verify IDs and maintain strict exam security protocols.
• Set up workstations and troubleshoot technical issues with internal teams.
• Supervise exams and ensure compliance with PSI policies.
• Perform opening/closing procedures and light housekeeping.
• Troubleshoot with IT to fix issues in the Test Center.
• Provide support for test takers with accessibility needs.

Skills

Communication skills

Attention to detail

Calm under pressure

Basic computer skills

Microsoft Office knowledge

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Title: Test Center Administrator (TCA)

Location: 1111 ELM STREET, SUITE 32A, West Springfield, MA 01089

Wage & Benefits: $15.30/hour + Full Benefits

Schedule: Full Time: Mon/Thurs/Fri/Sat - (8a-5p, close)

About PSI

Join PSI - A Global Leader in Testing Solutions

At PSI, we help people achieve their goals through fair and secure assessments. We provide license and certification exams for state and federal agencies, as well as assessments, for public and private companies. Our mission is to create a positive testing experience that empowers candidates to succeed.

About The Role

As a Test Center Administrator (Exam Proctor), you'll play a critical role in maintaining exam integrity and delivering a smooth, professional experience for every test taker. This is an entry-level position with training provided, perfect for individuals who value accuracy, customer service, and a calm testing environment.

Role Responsibilities

• Welcome test takers and explain testing procedures clearly.
• Verify IDs and maintain strict exam security protocols.
• Set up workstations and troubleshoot technical issues with internal teams.
• Supervise exams and ensure compliance with PSI policies.
• Perform opening/closing procedures and light housekeeping (e.g., sanitizing workstations).
• Troubleshoot with internal departments, such as our IT department, to fix any technical issues in the Test Center.
• Provide support for test takers with accessibility needs.

Knowledge, Skills And Experience Requirements

• High school diploma or equivalent.
• US citizenship is required.

Customer Service Experience Preferred (training Provided)

• Strong communication skills and attention to detail.
• Ability to remain calm under pressure and handle sensitive situations.
• Basic computer skills; Microsoft Office experience is a plus.
• Physical ability to stand/walk for up to 40% of your shift.
• Commitment to exam security and compliance.

Benefits & Perks

• Competitive pay + comprehensive benefits (medical, dental, vision).
• Paid time off and retirement plans (401(k), pension).
• Flexible scheduling and work-life balance.
• Career development and training opportunities.
• Wellness programs and global initiatives.
• Volunteer opportunities and community engagement.

Why You'll Love Working Here

At PSI, you're more than an employee—you're part of a global team making a real impact. We value integrity, growth, and purpose. If you're ready to join a company that invests in your future,

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