Entry-Level Tech Support & Customer Care Specialist

Joink, LLC; Terre Haute (IN); Sur place; USD 36 000 - 60 000; Plein temps

Résumé du poste

Joink, LLC is seeking an entry-level Customer Support Technician I to assist customers via phone, email, chat, and in-person interactions. You will resolve basic inquiries and troubleshoot common equipment issues, while maintaining detailed records and coordinating with the Customer Support Manager.

The role emphasizes professional communication, multitasking, and a willingness to learn. Office-based, with opportunities to grow within a supportive team environment.

Qualifications

• Ability to maintain a professional demeanor.
• Strong verbal and written communication skills.
• Basic technical aptitude for troubleshooting.
• Excellent customer service skills and professionalism.
• Ability to handle multiple tasks simultaneously.
• Willingness to learn and adapt to changing priorities.

Responsabilités

• Greet visitors and identify visit purpose, directing them appropriately.
• Answer calls, emails, and chat queries; provide information or escalate as needed.
• Document interactions and maintain detailed records of customer inquiries.
• Perform data entry, scheduling updates, and account follow-ups.
• Accept and process customer payments.
• Identify when to escalate complex technical or billing issues.

Connaissances

Professional demeanor

Verbal communication

Written communication

Troubleshooting

Customer service

Multitasking

Formation

High school diploma or equivalent

Description du poste

Joink, LLC is seeking an entry-level Customer Support Technician I to assist customers via phone, email, chat, and in-person interactions. You will resolve basic inquiries and troubleshoot common equipment issues, while maintaining detailed records and coordinating with the Customer Support Manager.

The role emphasizes professional communication, multitasking, and a willingness to learn. Office-based, with opportunities to grow within a supportive team environment.