Junior IT Technician - Learn & Support 150+ Clients

Computer Networking Resources

Bloomingdale (GA)

On-site

USD 32,000 - 42,000

Full time

5 days ago

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Job summary

Computer Networking Resources is seeking an entry-level IT support technician in the United States. The role starts with call intake and task coordination, then grows into installation and ongoing support for over 150 contract clients across industries.

You will manage inbound calls, create tickets, organize workflow, and ensure billing documentation is complete. Responsibilities include answering calls, prioritizing requests, maintaining the task board, tracking time entries, and communicating

Qualifications

Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users.
Basic understanding of computer hardware, networking (routers, switches, Wi-Fi), and troubleshooting methods.
Ability to lift up to 50 lbs. and work in various environments (offices, server rooms, retail spaces, etc.).
A valid driver's license and reliable transportation is required.

Responsibilities

Answer calls, document incoming support requests and help prioritize client concerns.
Keep the task board organized and up to date.
Track technician time entries and follow up on open tickets.
Communicate logistics and updates with the team.
Verify documentation is accurate and closed out properly.
Perform daily vehicle inventory checks.