Entry Level IT position

ARO International; Lee's Summit (MO); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in the virtual call center industry is seeking a Tier 1 Support representative in Lee's Summit, Missouri. This full-time entry-level position is perfect for recent graduates eager to grow in a supportive environment. Responsibilities include customer service, troubleshooting, and data reporting. Join a team that values attention to detail and problem-solving skills as you embark on your career.

Qualifications

• Must be a US Citizen.
• Entry-level, ideal for recent graduates eager to learn.
• Ability to work independently and know when to seek help.

Responsibilities

• Provide Tier 1 support to customers via phone or written communication.
• Troubleshoot basic connectivity issues for remote employees.
• Learn to start and monitor daily production jobs.

Skills

Attention to detail

Problem solving

Troubleshooting

Education

High school diploma or equivalent

Tools

Windows 10

Job description

This role is located in our Lee Summit, Missouri office. It is a full-time position supporting our IT Director within our organization. We operate a virtual call center, which involves loading data for our dialer and generating data-centric reports. Attention to detail is crucial as we support multiple insurance providers. The role also includes basic IT responsibilities. Standard daytime work hours apply.

Responsibilities:

• Tier 1 support position
• Provide customer service via phone or written communication
• Work with Windows 10 or later operating systems
• Troubleshoot basic connectivity issues for remote employees
• Learn to start and monitor daily production jobs
• Enjoy problem solving and troubleshooting
• Work independently, be a self-starter, and know when to seek help

This is an entry-level position ideal for recent graduates or individuals eager to learn and grow within our organization. Must be a US Citizen. This is an in-house position located in the Greater Kansas City Area.