Entry-Level Support Analyst — In-Person, Paid Training

Provalus; Whiteville (NC); On-site; USD 33,000 - 56,000; Full time

Benefits offered by this job

Paid training

Career growth

In-person work environment

Job summary

Provalus is hiring Support Analysts to join our growing team and assist with customer service, claims processing, data entry, and inbound/outbound communication activities. No prior experience is required—paid on-the-job training is provided, along with opportunities for professional growth and career advancement.

As a Claims Support Analyst, you will help customers, accurately document information, and ensure a positive customer experience through professional and timely support.

Qualifications

• Strong verbal and written communication is required.
• Ability to work in a team environment.
• Basic computer proficiency and multitasking skills.
• Experience navigating multiple applications and systems.
• Strong attention to detail and organizational skills.

Responsibilities

• Provide professional customer support via phone and other channels.
• Respond to inquiries and resolve issues promptly.
• Document customer concerns and service requests.
• Process forms, applications, and related documents.
• Maintain and update CRM records.
• Collaborate with internal teams to support customer needs.

Skills

Communication

Teamwork

Multitasking

CRM systems

Attention to detail

Education

High school diploma or equivalent

Tools

CRM software

MS Office

Job description

Provalus is hiring Support Analysts to join our growing team and assist with customer service, claims processing, data entry, and inbound/outbound communication activities. No prior experience is required—paid on-the-job training is provided, along with opportunities for professional growth and career advancement.

As a Claims Support Analyst, you will help customers, accurately document information, and ensure a positive customer experience through professional and timely support.