Healthcare Claims Support Analyst - Entry Level

Provalus; North Wilkesboro (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid, structured on-the-job training

Career advancement opportunities

Company-paid healthcare

Job summary

Provalus is hiring entry-level Healthcare Insurance Customer Support Representatives to assist with claims processing, member inquiries, and customer service activities. On-the-job training is provided, with accelerated advancement opportunities.

Roles are full-time and onsite with a strong emphasis on accuracy, privacy, and teamwork. No prior healthcare experience is required, and paid training covers HIPAA, terminology, and internal systems.

Qualifications

• HS diploma or GED required for the role.
• No healthcare or insurance experience required; paid training provided.
• On-site role with no remote options currently.
• Strong communication and teamwork skills are essential.

Responsibilities

• Transcribe customer information accurately.
• Respond to member/provider inquiries related to claims and benefits.
• Handle customer service tasks including data entry and calls.
• Maintain HIPAA-compliant handling of PHI and PII as trained.
• Document interactions and update CRM and claims systems.
• Collaborate with claims, billing, and provider relations teams.

Skills

Data entry

Customer support

Phone support

On-the-job training

Communication skills

Teamwork

Education

HS Diploma or GED

Tools

CRM

Internal systems

Job description

Provalus is hiring entry-level Healthcare Insurance Customer Support Representatives to assist with claims processing, member inquiries, and customer service activities. On-the-job training is provided, with accelerated advancement opportunities.

Roles are full-time and onsite with a strong emphasis on accuracy, privacy, and teamwork. No prior healthcare experience is required, and paid training covers HIPAA, terminology, and internal systems.