Technical Customer Support Analyst

Provalus; Crockett (TX); On-site; USD 42,000 - 58,000; Full time

Job summary

Provalus is seeking a Customer Service Analyst to provide frontline support for customers via phone, email, chat, and other platforms. You will handle system access, navigation guidance, and basic troubleshooting with a focus on a positive user experience.

The role requires clear communication, technical aptitude, and the ability to document issues and resolutions. Prior customer service or help desk experience is preferred in a fast-paced environment.

Qualifications

• Customer service or help desk experience preferred.
• Strong verbal and written communication.
• Ability to troubleshoot basic technical issues.
• Proficient with Microsoft Office and customer support software.

Responsibilities

• Respond promptly to customer inquiries through phone, email, chat, and online support platforms.
• Provide professional, courteous, and efficient customer service at all times.
• Assist users with account access issues and login troubleshooting.
• Guide customers through password resets, authentication issues, and account recovery processes.
• Escalate unresolved or complex technical issues to Level 2 Support when necessary.
• Document detailed notes regarding customer interactions, troubleshooting steps, and resolutions attempted.

Skills

Customer service

Technical support

Communication

Troubleshooting

CRM familiarity

Education

High school diploma or equivalent

Associate degree

Bachelor's degree

Job description

Provalus is seeking a Customer Service Analyst to provide frontline support for customers via phone, email, chat, and other platforms. You will handle system access, navigation guidance, and basic troubleshooting with a focus on a positive user experience.

The role requires clear communication, technical aptitude, and the ability to document issues and resolutions. Prior customer service or help desk experience is preferred in a fast-paced environment.