Customer Service Entry Level

Provalus; Whiteville (NC); On-site; USD 33,000 - 56,000; Full time

Benefits offered by this job

Paid training

Career growth

In-person work environment

Job summary

Provalus is hiring Support Analysts to join our growing team and assist with customer service, claims processing, data entry, and inbound/outbound communication activities. No prior experience is required—paid on-the-job training is provided, along with opportunities for professional growth and career advancement.

As a Claims Support Analyst, you will help customers, accurately document information, and ensure a positive customer experience through professional and timely support.

Qualifications

• Strong verbal and written communication is required.
• Ability to work in a team environment.
• Basic computer proficiency and multitasking skills.
• Experience navigating multiple applications and systems.
• Strong attention to detail and organizational skills.

Responsibilities

• Provide professional customer support via phone and other channels.
• Respond to inquiries and resolve issues promptly.
• Document customer concerns and service requests.
• Process forms, applications, and related documents.
• Maintain and update CRM records.
• Collaborate with internal teams to support customer needs.

Skills

Communication

Teamwork

Multitasking

CRM systems

Attention to detail

Education

High school diploma or equivalent

Tools

CRM software

MS Office

Job description

Launch Your Career with Provalus! Provalus is hiring Support Analysts to join our growing team. In this role, you will support customer service, claims processing, data entry, and inbound/outbound communication activities. No prior experience is required—paid on-the-job training is provided, along with opportunities for professional growth and career advancement. As a Claims Support Analyst, you will assist customers, accurately document information, and ensure a positive customer experience through professional and timely support.

Position Details

• Full-time employment
• Set schedules
• In-person work environment
• Paid training and professional development
• Career growth and advancement opportunities

Key Responsibilities

• Research and retrieve information using available systems and resources.
• Provide professional and courteous customer support via phone and other communication channels.
• Respond to customer inquiries and resolve issues in a timely manner.
• Handle and document customer concerns, complaints, and service requests.
• Process forms, applications, orders, and related documentation.
• Identify and elevate priority issues when necessary.
• Route calls and inquiries to the appropriate departments or resources.
• Follow up on complex customer situations to ensure resolution.
• Accurately maintain customer records and update information in CRM systems.
• Gather and evaluate relevant information to investigate and resolve inquiries.
• Record details of customer interactions, actions taken, and outcomes.
• Collaborate with internal teams to support customer needs and business operations.
• Perform other duties as assigned.

Qualifications

• Strong verbal and written communication skills.
• Ability to work effectively in a team environment.
• Basic computer proficiency and multitasking skills.
• Experience navigating multiple applications and systems simultaneously.
• Strong attention to detail and organizational skills.

Job Type: Full-Time
Work Location: In Person
Start your career with Provalus today and gain valuable experience with a company committed to developing talent and creating opportunities for long-term success.