Support Analyst - Entry Level (In-Person, Paid Training)

Provalus; North Wilkesboro (NC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid training

Career growth opportunities

Job summary

Provalus is hiring Support Analysts for an in-person, full-time position in North Wilkesboro, NC. Paid on-the-job training is provided, with opportunities for professional growth and career advancement.

The role supports customer service, claims processing, data entry, and inbound/outbound communications. No prior experience is required; you will assist customers, document information, and ensure a positive customer experience through timely support.

Qualifications

• Strong verbal and written communication skills.
• Ability to work effectively in a team environment.
• Basic computer proficiency and multitasking abilities.
• Experience navigating multiple applications and systems simultaneously.
• Strong attention to detail and organizational skills.

Responsibilities

• Research and retrieve information using available systems and resources.
• Provide professional customer support via phone and other channels.
• Respond to inquiries and resolve issues in a timely manner.
• Handle and document customer concerns, complaints, and service requests.
• Process forms, applications, orders, and related documentation.
• Identify and escalate priority issues when necessary.
• Route calls and inquiries to appropriate departments or resources.
• Follow up on complex customer situations to ensure resolution.
• Accurately maintain customer records and update information in CRM systems.
• Gather and evaluate relevant information to investigate and resolve inquiries.
• Record details of customer interactions, actions taken, and outcomes.
• Collaborate with internal teams to support customer needs and business operations.
• Perform other duties as assigned.

Skills

Communication

Teamwork

Multitasking

Computer literacy

Multi-system navigation

Job description

Provalus is hiring Support Analysts for an in-person, full-time position in North Wilkesboro, NC. Paid on-the-job training is provided, with opportunities for professional growth and career advancement.

The role supports customer service, claims processing, data entry, and inbound/outbound communications. No prior experience is required; you will assist customers, document information, and ensure a positive customer experience through timely support.