Entry-Level Student Support Representative

Year Up United; Wilkinsburg (Allegheny County); On-site; USD 40,000 - 55,000; Full time

Job summary

Year Up United is seeking an Entry Level Customer Success Specialist to join our Customer Service & Support team in a nonprofit education environment. This role focuses on supporting a diverse student body and helping learners access Year Up's transformative programs.

You will assist students, helping them navigate academic and career pathways, and connect them with Year Up's offerings to enhance their learning experience.

Responsibilities

• Assist students in navigating academic and career pathways.
• Bridge communication between students and educational programs.
• Provide guidance and support to ensure positive student outcomes.

Job description

Year Up is seeking an Entry Level Customer Success Specialist to join our dedicated Customer Service & Support team. This role is ideal for individuals passionate about fostering inclusive learning environments and enriching the educational experience of a diverse student body. As a cornerstone of our nonprofit mission, the Customer Success Specialist will be instrumental in bridging the gap between students and the transformative educational programs that Year Up offers. By providing exceptional support and guidance, you will help students navigate their academic and career pathways effectively.