Entry-Level Student Support Representative

Year Up United; Baldwin (Allegheny County); On-site; USD 30,000 - 42,000; Full time

Job summary

Year Up United is seeking an Entry Level Customer Success Specialist to join our Customer Service & Support team. You will act as a bridge between students and our educational programs, providing guidance to help students navigate academic and career pathways with empathy and clarity.

The role emphasizes inclusive learning environments and strong communication, with opportunities to grow within a mission-driven nonprofit that supports diverse student populations.

Job description

Year Up is seeking an Entry Level Customer Success Specialist to join our dedicated Customer Service & Support team. This role is ideal for individuals passionate about fostering inclusive learning environments and enriching the educational experience of a diverse student body. As a cornerstone of our nonprofit mission, the Customer Success Specialist will be instrumental in bridging the gap between students and the transformative educational programs that Year Up offers. By providing exceptional support and guidance, you will help students navigate their academic and career pathways effectively.