Entry-Level Student Support Representative

Year Up United; Penn Hills (Allegheny County); On-site; USD 42,000 - 54,000; Full time

Job summary

Year Up seeks an Entry Level Customer Success Specialist to join our Customer Service & Support team. You will help students navigate educational programs and career pathways, providing guidance and responsive support to a diverse student body in a nonprofit environment.

This entry role offers hands-on experience in student services and relationship-building, contributing to Year Up's mission. You will collaborate with mentors and staff, learn student needs, track progress, and escalate issues

Job description

Year Up is seeking an Entry Level Customer Success Specialist to join our dedicated Customer Service & Support team. This role is ideal for individuals passionate about fostering inclusive learning environments and enriching the educational experience of a diverse student body. As a cornerstone of our nonprofit mission, the Customer Success Specialist will be instrumental in bridging the gap between students and the transformative educational programs that Year Up offers. By providing exceptional support and guidance, you will help students navigate their academic and career pathways effectively.