Entry-Level Student Support Representative

Year Up United; Brentwood (Allegheny County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Professional development

Flexible schedule

Nonprofit mission

Job summary

Year Up is seeking an Entry Level Customer Success Specialist to join our Customer Service & Support team. This role supports students by guiding them through program onboarding and ongoing assistance, ensuring a smooth educational journey for a diverse student body.

You will engage with students, respond to inquiries, and coordinate with program staff to connect learners with the resources they need. This entry-level position is ideal for someone passionate about education access and

Qualifications

• Excellent communication and listening skills.
• Strong customer-service mindset and empathy.
• Ability to work with a diverse student body.

Responsibilities

• Assist students with onboarding and program navigation.
• Respond to inquiries and provide timely support.
• Collaborate with the team to improve student experience.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

High School Diploma

Job description

Year Up is seeking an Entry Level Customer Success Specialist to join our dedicated Customer Service & Support team. This role is ideal for individuals passionate about fostering inclusive learning environments and enriching the educational experience of a diverse student body. As a cornerstone of our nonprofit mission, the Customer Success Specialist will be instrumental in bridging the gap between students and the transformative educational programs that Year Up offers. By providing exceptional support and guidance, you will help students navigate their academic and career pathways effectively.