Entry-Level Service Advisor: Customer-Focused Vehicle Care

Napleton Nissan; Maplewood (MN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401k

Paid Vacation and Sick Time

Discounts on vehicles and services

Extensive training

Family Owned and Operated

Job summary

Napleton Nissan in Maplewood, MN is seeking a Junior Service Advisor to act as liaison between customers and technicians, presenting repair recommendations and maintaining clear communication throughout the service experience.

You will greet customers, write repair orders with transparent cost/time estimates, and contribute to a positive, efficient Service Lane. No prior experience required beyond strong customer service and tech aptitude.

Qualifications

• Exceptional Customer Service Skills.
• Tech Savvy—able to learn and utilize technology.
• Willingness to undergo a background check and drug screen in accordance with local law/regulations.
• 18+ years of age or older to comply with the company driving policy.

Responsibilities

• Meet and greet the customer in the service drive.
• Write repair orders for customers with full transparency of cost and time estimates.
• Provide exceptional and timely communication—keeping customers updated throughout the process.
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology.
• Other duties as assigned by management

Skills

Customer service

Tech savvy

Background check willingness

Job description

Napleton Nissan in Maplewood, MN is seeking a Junior Service Advisor to act as liaison between customers and technicians, presenting repair recommendations and maintaining clear communication throughout the service experience.

You will greet customers, write repair orders with transparent cost/time estimates, and contribute to a positive, efficient Service Lane. No prior experience required beyond strong customer service and tech aptitude.