Junior Service Advisor

Napleton Automotive Group; Maplewood (MN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Hourly pay $18.50

CSI bonus

Medical, dental, and vision insurance

401k

Paid vacation and sick time

Employee discounts on vehicles, parts,

Job summary

The Ed Napleton Automotive Group, located at Lexus of Maplewood in Maplewood, MN, seeks a Junior Service Advisor to bridge customers and technicians. You will present repair recommendations and stay engaged with customers throughout the service process.

Join a large, established automotive group offering extensive training, benefits, and growth opportunities while contributing to top-quality vehicle care and customer satisfaction.

Qualifications

• Excellent customer service and communication skills.
• Comfort with using technology in a service environment.
• Willingness to pass a background check and drug screen.
• Applicant must be 18 years or older.

Responsibilities

• Greet customers in the service drive and build rapport.
• Explain repair recommendations with clear cost/time estimates.
• Provide timely communication and updates during the repair process.
• Collaborate with technicians to support vehicle care.

Skills

Customer service

Tech-savvy

Background check ready

18+ years

Job description

The Ed Napleton Automotive Group is looking for our next Junior Service Advisor. Located at Lexus of Maplewood, the Junior Service Advisor is a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups.

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

• Pay starting at $18.50 per hour with a $200 CSI bonus for reference..
• Family Owned and Operated- 90+ years in business!
• Medical, Dental, and Vision Insurance, 401k.
• Paid Vacation and Sick Time
• Discounts on products, services, and vehicles
• Extensive and ongoing training with specialists

For additional benefit information please visit NapletonMN.MyBenefitsLibrary.com

Job Responsibilities:

• Meet and greet the customer in the service drive.
• Write repair orders for customers with full transparency of cost and time estimates.
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology
• Other duties as assigned by management

Job Requirements:

• Exceptional Customer Service Skills
• Tech Savvy- able to learn and utilize technology
• Willingness to undergo a background check and drug screen in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws