Tech-Savvy Auto Service Advisor: Customer-Focused Growth

Lexus-of-Maplewoo; Maplewood (MN); On-site; USD 55,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Vacation and Sick Time

Paid Training

Discounts on products/services/vehicle

Growth Opportunities

Job summary

Napleton Lexus of Maplewood, part of Ed Napleton Automotive Group, seeks a Service Advisor to liaison with customers and technicians, presenting repair recommendations and keeping customers informed. The role emphasizes service excellence in a fast-paced service lane.

The group spans 25+ brands and 50+ dealerships, offering growth opportunities, comprehensive benefits, and an incentive-based pay structure that aims to maximize earnings for skilled advisors.

Qualifications

• Exceptional customer service skills.
• Tech savvy—able to learn and utilize technology.
• Previous automotive Service Advisor experience is a plus but not required.
• Willingness to undergo a background check in accordance with local law/regulations; 18+ years of age required.

Responsibilities

• Work with customers to ensure maintenance needs are met.
• Write repair orders with transparent cost and time estimates.
• Provide timely communication and update customers throughout the process.
• Communicate with technicians and parts to ensure timely completion of work.
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology.

Skills

Customer service

Tech savvy

Background check

Age 18+

Automotive industry knowledge (plus)

Job description

Napleton Lexus of Maplewood, part of Ed Napleton Automotive Group, seeks a Service Advisor to liaison with customers and technicians, presenting repair recommendations and keeping customers informed. The role emphasizes service excellence in a fast-paced service lane.

The group spans 25+ brands and 50+ dealerships, offering growth opportunities, comprehensive benefits, and an incentive-based pay structure that aims to maximize earnings for skilled advisors.