Automotive Service Advisor: Growth & Tech-Driven

Napleton Nissan; Maplewood (MN); Hybrid; USD 55,000 - 110,000; Full time

Benefits offered by this job

Potential pay range of $55,000-$110,0

Family Owned and Operated - 90+ years

Medical, Dental, Vision Insurance, 401

Paid Vacation and Sick Time

Paid Training

Discounts on products, services, and车辆

Fantastic Growth Opportunities

Job summary

Napleton Lexus of Maplewood, part of the Ed Napleton Automotive Group, seeks a Service Advisor to liaise with customers and technicians, presenting repair recommendations and keeping customers informed about progress and costs.

You will write repair orders with transparent estimates, communicate timelines, and ensure high service levels. Prior experience is a plus but not required; 18+ and background checks apply. Benefits include medical, dental, vision, 401k, paid vacation and training.

Qualifications

• Exceptional Customer Service Skills
• Tech Savvy- able to learn and utilize technology
• Previous Automotive Service Advisor Experience is a plus but not required
• Willingness to undergo a background check in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

Responsibilities

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology

Skills

Exceptional Customer Service Skills

Tech Savvy

Job description

Napleton Lexus of Maplewood, part of the Ed Napleton Automotive Group, seeks a Service Advisor to liaise with customers and technicians, presenting repair recommendations and keeping customers informed about progress and costs.

You will write repair orders with transparent estimates, communicate timelines, and ensure high service levels. Prior experience is a plus but not required; 18+ and background checks apply. Benefits include medical, dental, vision, 401k, paid vacation and training.