Entry-Level Project Coordinator: Customer Success & Logistics

Pella Windows and Doors by Gunton Corporation; Bedford Heights (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

Pella Windows and Doors by Gunton Corporation in Bedford Heights, OH is seeking a Customer Service/Order Fulfillment professional to manage post-sale activities for window and door orders. You will coordinate production, delivery, installation, and service scheduling, interfacing with customers, sales, and installers to ensure satisfaction.

You will work in-office from Bedford Heights and utilize our order management software to keep projects on track and resolve issues promptly, maintaining

Qualifications

• Customer service experience required.
• Window and door replacement knowledge preferred.
• Based in Bedford Heights, OH (in-office)

Responsibilities

• Manage relationships with existing and new customers, serving as the primary link between Customer, Sales, Division, and Installers.
• Coordinate post-sale process of window and door orders, including purchasing, production, prefinish, delivery, installation and service scheduling.
• Ensure timely, accurate, and complete resolution of customer expectations while delivering high-quality products.

Skills

Customer service

Education

College degree

Tools

Order management software

Job description

Pella Windows and Doors by Gunton Corporation in Bedford Heights, OH is seeking a Customer Service/Order Fulfillment professional to manage post-sale activities for window and door orders. You will coordinate production, delivery, installation, and service scheduling, interfacing with customers, sales, and installers to ensure satisfaction.

You will work in-office from Bedford Heights and utilize our order management software to keep projects on track and resolve issues promptly, maintaining