Entry Level Project Coordinator

Pella Windows and Doors by Gunton Corporation; Bedford Heights (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

Pella Windows and Doors by Gunton Corporation in Bedford Heights, OH is seeking a Customer Service/Order Fulfillment professional to manage post-sale activities for window and door orders. You will coordinate production, delivery, installation, and service scheduling, interfacing with customers, sales, and installers to ensure satisfaction.

You will work in-office from Bedford Heights and utilize our order management software to keep projects on track and resolve issues promptly, maintaining

Qualifications

• Customer service experience required.
• Window and door replacement knowledge preferred.
• Based in Bedford Heights, OH (in-office)

Responsibilities

• Manage relationships with existing and new customers, serving as the primary link between Customer, Sales, Division, and Installers.
• Coordinate post-sale process of window and door orders, including purchasing, production, prefinish, delivery, installation and service scheduling.
• Ensure timely, accurate, and complete resolution of customer expectations while delivering high-quality products.

Skills

Customer service

Education

College degree

Tools

Order management software

Job description

JOB SUMMARY

Manage relationships with existing and new customers providing primary communications link between the Customer, Sales, Division, and Installers. Plan and coordinate the defined post-sale process of all Window & Door orders; purchasing when required; production, prefinish, delivery, installation, and service scheduling within an assigned geographical territory. Work closely with the customers and Sales to ensure the timely, accurate, and complete resolution of all customer’s expectations, providing high-quality products and delivering a World Class Customer Experience.

GENERAL RESPONSIBILITIES

• Candidates must be able to work in office out of our Bedford Heights, Ohio location
• Effectively utilize the Order Management and Service Software.
• Manage the defined post-sales order fulfillment process to meet the customer’s expectations.
• Effective project management to facilitate timely installation and recovery.
• Maintain effective communication with internal and external customers regarding the order fulfillment process.
• Adjust product ship dates to ensure “Just-In-Time” inventory results while maximizing deliveries and/or installation crew schedules.
• Manage A/R Aging to ensure customers in your territory are not exceeding 60-90 days.
• Provide all installation crews with all appropriate and accurate project paperwork.
• Effective and timely project review.
• Assist/support other team members to keep workload even throughout the department.
• Handle all internal and external customer requests within the timeframe defined by divisional management.
• Take responsibility for all internal and external customer issues and develop effective solutions.
• Effective time management to determine priorities, determining the highest first.
• Always exhibit the highest standard of personal ethics and adheres to all Gunton Corporation policies.
• Perform additional responsibilities assigned by your manager.

REPORTING RELATIONSHIP

Reports to Customer Service and Support Manager or Customer Support Supervisor.

MINIMUM QUALIFICATIONS

• Previous customer service experience

PREFERRED QUALIFICATIONS

• College degree
• Construction background with window & door replacement knowledge

Gunton Corporation is pleased to be an equal employment employer. Decisions concerning employment, transfers, and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law.