Entry Level Project Coordinator

Pella Windows and Doors | Gunton Corporation; Bedford Heights (OH); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Project Coordinator to enhance customer relationships and ensure seamless post-sale processes for window and door orders. This role is pivotal in managing the connection between customers, sales teams, and installers, ensuring high-quality service and timely installations. The ideal candidate will thrive in a dynamic environment, utilizing their customer service expertise and project management skills to deliver exceptional experiences. Join this forward-thinking company and contribute to a world-class customer journey in the home improvement sector.

Qualifications

• Experience in customer service is essential.
• A background in construction and window & door knowledge is preferred.

Responsibilities

• Manage post-sale order fulfillment and customer expectations.
• Coordinate projects for timely installation and recovery.
• Maintain effective communication with customers.

Skills

Customer Service

Project Coordination

Communication

Problem Solving

Education

College Degree

Tools

Order Management Software

Service Software

Job description

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JOB SUMMARY
Manage relationships with existing and new customers, serving as the primary communication link between the Customer, Sales, Division, and Installers. Plan and coordinate the post-sale process for all Window & Door orders, including purchasing, production, prefinish, delivery, installation, and service scheduling within an assigned geographical territory. Work closely with customers and Sales to ensure timely, accurate, and complete resolution of customer expectations, providing high-quality products and delivering a World Class Customer Experience.

Job Type
Full-time

Description

JOB SUMMARY
Manage relationships with existing and new customers, serving as the primary communication link between the Customer, Sales, Division, and Installers. Plan and coordinate the post-sale process for all Window & Door orders, including purchasing, production, prefinish, delivery, installation, and service scheduling within an assigned geographical territory. Work closely with customers and Sales to ensure timely, accurate, and complete resolution of customer expectations, providing high-quality products and delivering a World Class Customer Experience.

General Responsibilities

• Candidates must be able to work in our Bedford Heights, Ohio office
• Effectively utilize the Order Management and Service Software
• Manage the post-sales order fulfillment process to meet customer expectations
• Coordinate projects to facilitate timely installation and recovery
• Maintain effective communication with internal and external customers regarding order fulfillment
• Adjust product ship dates to ensure “Just-In-Time” inventory, maximizing deliveries and installation schedules
• Manage A/R Aging to ensure customers are within 60-90 days
• Provide installation crews with accurate project paperwork
• Conduct effective and timely project reviews
• Support team members to balance workload
• Handle all customer requests within the timeframe set by management
• Develop solutions for customer issues
• Prioritize tasks effectively
• Uphold high personal ethics and adhere to company policies
• Perform additional responsibilities as assigned

REPORTING RELATIONSHIP

Reports to Customer Service and Support Manager or Supervisor

Minimum Qualifications

• Previous customer service experience

Preferred Qualifications

• College degree
• Construction background with window & door replacement knowledge

Gunton Corporation is an equal employment employer. Employment decisions are based on qualifications, without regard to protected characteristics.