Eligibility Specialist I — Help Families Access State Programs

State of Arkansas; De Valls Bluff (AR); On-site; USD 47,000 - 70,000; Full time

Benefits offered by this job

Pension

Maternity leave

Paid state holidays

Job summary

The State of Arkansas Department of Human Services (DHS) seeks a Program Eligibility Specialist I in Prairie County. This entry-level role reviews applications, verifies information, and determines eligibility for state-administered programs under applicable laws and policy, ensuring accuracy and timely decisions.

Preferred qualifications include a bachelor's degree in a related field and at least one year of customer service or case processing experience, with strong communication and

Qualifications

• The formal education equivalent of a bachelor's degree in psychology, sociology, or related field.
• At least one year of experience in customer service, administrative support, or case processing.
• Ability to adhere to state and federal regulations and agency policies.

Responsibilities

• Review and process applications for state assistance programs per policies.
• Verify applicant information, including income, assets, residency, and household composition.
• Maintain accurate case records to support eligibility decisions.
• Ensure timely processing and follow-up to collect required documentation.
• Assist in monitoring ongoing eligibility and renewal processes for participants.
• Provide clear information to applicants regarding eligibility, status, and benefits.
• Maintain confidentiality and security of sensitive data per privacy laws.
• Prepare reports and summaries for internal review and audits.

Skills

Attention to detail

Organizational skills

Keyboarding

Verbal communication

Written communication

Customer service

Education

Bachelor's degree or equivalent in psychology/sociology/related field

Tools

Case management systems

Basic computer applications

Job description

The State of Arkansas Department of Human Services (DHS) seeks a Program Eligibility Specialist I in Prairie County. This entry-level role reviews applications, verifies information, and determines eligibility for state-administered programs under applicable laws and policy, ensuring accuracy and timely decisions.

Preferred qualifications include a bachelor's degree in a related field and at least one year of customer service or case processing experience, with strong communication and