Program Eligibility Supervisor/Expert

DGS Office of External Affairs; Batesville (AR); On-site; USD 60,000 - 80,000; Full time

Job summary

The Arkansas Department of Human Services seeks a Programs Eligibility Supervisor/Expert to oversee daily operations of eligibility staff in a county facility and ensure accurate state-assisted determinations.

Responsibilities include supervising a team, reviewing applications, ensuring compliance with state and federal regulations, delivering high-quality customer service, and leading training and quality assurance to improve performance.

Qualifications

• Three+ years of eligibility determination or related field experience.
• One year of leadership experience.
• Strong knowledge of eligibility determination processes and regulations.
• Proficiency with data entry, reporting systems, and case management software.
• Excellent verbal and written communication skills.
• Ability to prioritize tasks and manage caseloads.

Responsibilities

• Oversee daily operations of eligibility staff in a county facility.
• Supervise a team and review applications for accuracy.
• Ensure compliance with state and federal regulations.
• Deliver high-quality customer service to Arkansas residents.
• Provide staff training and oversee quality assurance reviews.
• Resolve complex eligibility issues and analyze program performance trends.

Skills

Eligibility knowledge

Leadership

Case management

Data entry

Verbal & written communication

Prioritization

Tools

Case management software

Job description

The Program Eligibility Supervisor/Expert at the Arkansas Department of Human Services oversees daily operations of eligibility staff in a county facility, ensuring accurate and efficient eligibility determinations for state-administered assistance programs. The position involves supervising a team, reviewing applications, ensuring compliance with state and federal regulations, and delivering high-quality customer service to Arkansas residents. Leadership responsibilities include training staff, conducting quality assurance reviews, resolving complex eligibility issues, and analyzing program performance trends.

Key qualifications

• At least three years of experience in eligibility determination, case management, social service administration, or related field
• One year of experience in a leadership capacity
• Strong understanding of eligibility determination processes, regulations, and case management
• Proficiency in data entry, reporting systems, and case management software
• Excellent verbal and written communication skills
• Ability to prioritize multiple tasks, meet deadlines, and manage caseloads effectively