Entry-Level Pension Services Specialist (On-Site)

Northwestadministratorsinc; Seattle (WA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Rx benefits

Employer funded pension plan

Paid leave and holidays

Job summary

Northwest Administrators, Inc. is seeking an entry-level Customer Service Representative for Pension Services. The role is on-site at our Eastlake, WA office, providing fully paid training with no sales calls.

You will handle participant questions about retirement benefits, document calls, and verify customer information. Ideal candidates are organized, excellent communicators, service-minded, detail-oriented, and technically savvy with Excel and Word; Spanish proficiency is highly preferred and

Qualifications

• Organized and able to juggle multiple tasks.
• Strong verbal and written communication skills.
• Customer-service oriented with a helpful attitude.
• Attention to detail and good problem-solving abilities.
• Technically savvy with common software tools like Excel and Word.

Responsibilities

• Schedule and assist participants with secure electronic signing and witnessing of documents via Zoom.
• Timely and accurate answers to customer questions.
• Document calls and update customer information in the system.
• Mail forms and information as required by the customer.

Skills

Bilingual (Spanish)

Organizational skills

Communication skills

Problem solving

Excel

Word

Tools

Excel

Word

Job description

Northwest Administrators, Inc. is seeking an entry-level Customer Service Representative for Pension Services. The role is on-site at our Eastlake, WA office, providing fully paid training with no sales calls.

You will handle participant questions about retirement benefits, document calls, and verify customer information. Ideal candidates are organized, excellent communicators, service-minded, detail-oriented, and technically savvy with Excel and Word; Spanish proficiency is highly preferred and