Field Service Representative (Pensions)

Northwest Administrators, Inc; Seattle (WA); Hybrid; USD 39,151 - 52,982; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid Vacation and Sick Leave

Generous 401(k) plan

Job summary

A leading benefits administration firm in Seattle is hiring a Field Service Representative to provide exceptional customer service and educate benefit plan participants. The position requires a Bachelor’s degree and experience in pensions or HR. Candidates must be willing to travel and possess strong communication skills. This role offers paid training and a comprehensive benefits package including medical, dental, and a generous 401(k) plan.

Qualifications

• Provide superior customer service every day.
• Strong verbal/written communication; able to draft correspondence.
• Previous experience in pensions, benefits and/or Human Resources.

Responsibilities

• Overnight regional travel to answer participant questions.
• Conduct group meetings explaining benefits.
• Communicate with participants regarding their benefit plans.
• Support ongoing benefit documentation.

Skills

Customer service

Communication

Professional judgment

Ability to travel

Education

Bachelor’s degree or equivalent

Tools

MS Office suite

Job description

At Northwest Administrators Inc., we pride ourselves in delivering superior client and customer service. Meeting expectations is never enough as we want to exceed with flawless follow‑through in every contact. Our Field Service Representatives are a key component to our success, serving as a liaison between a variety of stakeholders, including benefit plan participants, local union representatives, and employer representatives. With on‑the‑job training, the field service representatives provide ongoing communication and education about our retirement and health benefit plans.

If you are interested in working for a company that focuses on customer satisfaction, delivers on promises, and never settles for the status quo while performing superior work, we hope you’ll consider NWA for your next career move.

What you’ll be doing...

We get it. Employee benefits are complicated. Typically, when someone needs to use their benefits, they are also going through momentous changes—whether they are newly retired, planning to retire soon, or dealing with an important health issue. They may also be new in their careers and trying to understand what their benefits mean.

That’s where our Field Service Representatives help. We see this role as a “trainer” or a “teacher,” helping participants understand the value of the benefits they have earned.

If hired, you will receive fully paid, on‑the‑job training. With your expertise, you will perform a variety of duties including but not limited to:

• Overnight regional travel to worksites/union halls to answer participant questions
• Coordinate and conduct individual, small, and larger group meetings explaining benefits
• Take ownership of participant benefit issues to ensure resolution
• Communicate (verbal/written) with participants regarding their benefit plans
• Support activities related to ongoing benefit documentation using MS Office suite of tools
• Interact professionally & sensitively with individuals from diverse backgrounds & perspectives
• Progress through a structured career development program

This position allows for a hybrid work schedule (on‑site in our Seattle office and in the field to support operations) after training.

Who you are...

• Service Minded. Provide superior customer service every day
• Educated. Bachelor’s degree or equivalent combination of education and experience
• Experienced. Previous experience in pensions, benefits and/or Human Resources
• Communication. Strong verbal/written communications; able to draft external correspondence
• Skilled. Exercise professional judgment, tact and discretion when dealing with sensitive matters
• Traveler. Able to travel out of state with multiple overnight stays

Who we are.

Northwest Administrators, Inc. is an industry leader in third‑party administration of employee benefits. We administer one of the largest multi‑employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better‑than‑market benefits package.

Benefits

• Hourly rate range of $28.42 - $38.46 per hour (dependent on experience and qualifications)
• Medical, dental (with orthodontia), vision, Rx benefits, disability & life insurance
• Optional benefits: health flex spending, dependent care assistance & pet insurance
• Paid Vacation (10 days), Sick Leave (10 days) and Holidays (10 days)
• Generous 401(k) plan with company base contribution & match
• Career development and growth opportunities

Equal Employment Opportunity

Northwest Administrators Inc. is an Equal Employment Opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, amnesty, veteran status, citizenship, family medical history or genetic information or any other characteristic protected by local, state, or federal laws. NWA prohibits any discrimination or harassment based on any of these characteristics.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact Human Resources at [e-mail] to request accommodation.

Contact

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