Customer Support Specialist

Northwest Administrators, Inc; Seattle (WA); On-site; USD 28,598 - 36,217; Full time

Benefits offered by this job

Union scale wages

Employer provided defined benefit pension

Paid leave and holidays

Strong team environment with good work-life balance

Job summary

A leading benefits administration firm is seeking a Customer Support Specialist for their Pension Services department in Seattle, WA. The role requires answering customer inquiries about retirement plan benefits and assisting in the documentation process. Candidates should excel in communication and possess strong organizational skills, with proficiency in technology and a passion for exceptional customer service. This position offers union scale wages and a comprehensive benefits package, promoting a healthy work-life balance.

Qualifications

• Strong analytical skills and ability to prioritize workloads.
• Excellent interpersonal, verbal, and written communication skills.
• Passion for delivering exceptional customer service.
• Proficient with technology and problem-solving skills.
• Fluent in Spanish is highly preferred.

Responsibilities

• Schedule and assist customers with electronic signing via Zoom.
• Timely and accurately answer questions about retirement plans.
• Document calls thoroughly in the computer system.
• Verify and update customer information as needed.
• Mail various forms and information to customers.

Skills

Organized

Strong verbal and written communication

Customer service orientation

Attention to detail

Technical proficiency

Bilingual in Spanish

Tools

Excel

Word

Job description

What you'll be doing...

At NWA, we pride ourselves in providing exceptional customer service. As a Customer Support Specialist for our Pension Services department you are the front line! You will take calls from customers who have questions about their retirement plan benefits. You will:

• Schedule and assist participants with the secure electronic signing and witnessing of required documents via zoom
• Timely and accurately answer questions from our customers
• Thoroughly document calls in the computer system
• Verify and update customer information
• Mail various forms and information as required by the customer

Who you are...

• Organized. Able to juggle and prioritize workloads, have strong analytical skills
• Communicator. Strong verbally and in writing including interpersonal skills
• Service Minded. Passionate about customer service--delivering it like you expect to receive it
• Detailed. Attentive to detail with excellent problem-solving skills
• Technically Savvy. Proficient with technology, intermediate level with Excel and Word
• Bilingual. Fluent in Spanish (highly preferred)

Who we are...

Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package. See what our associates are saying about us atNorthwest Administrators Inc. | Careers (nwadmin.com)

If hired, you can expect...

• Union scale wages, raises every 6 months, starting at $20.76/hr. up to $26.29/hr.
• Employer provided/fully funded Defined Benefit Pension
• Up to 8.6 days of Paid Leave and 10 Holidays
• Strong team environment with good work-life balance

NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, amnesty, veteran status, citizenship, family medical history or genetic information or any other characteristic protected by local, state, or federal laws. NWA prohibits any discrimination or harassment based on any of these characteristics.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact Human Resources at [e-mail] to request accommodation.