Benefits Support Specialist — Bilingual

Northwest Administrators; Seattle (WA); On-site; USD 28,000 - 37,000; Full time

Job summary

Northwest Administrators, Inc. is seeking a Participant Services Representative in Seattle to be the friendly voice for clients seeking retirement and healthcare benefit information.

You will handle calls, document interactions, verify data, and assist with forms for participants and providers. The role requires strong organization, communication, and problem-solving skills, with an emphasis on service-minded approaches.

Qualifications

• Walk-in participants and providers with questions or documentation
• Provide accurate information on claim payments, eligibility, and retirement plans
• Thoroughly document calls in the computer system
• Verify and update customer information
• Mail various forms and information as required by the customer

Responsibilities

• Assist walk-in participants and providers with questions or documentation
• Provide accurate information on claim payments, eligibility, and retirement plans
• Thoroughly document calls in the computer system
• Verify and update customer information
• Mail various forms and information as required by the customer

Skills

Organized

Communicator

Service-minded

Attention to detail

Technically savvy

Bilingual Spanish

Tools

Excel

Word

Job description

Northwest Administrators, Inc. is seeking a Participant Services Representative in Seattle to be the friendly voice for clients seeking retirement and healthcare benefit information.

You will handle calls, document interactions, verify data, and assist with forms for participants and providers. The role requires strong organization, communication, and problem-solving skills, with an emphasis on service-minded approaches.