Entry-Level Pension Services CSR (Bilingual)

Northwest Administrators, Inc; Seattle (WA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Union scale wages

Fully funded defined benefit pension

Paid leave and holidays

Job summary

Northwest Administrators, Inc. is seeking an entry-level Customer Service Representative for our Pension Services call center in Eastlake, WA. This on-site role offers fully paid training, union-scale wages, and a strong team environment focused on exceptional customer service.

You will handle retirement plan questions, document calls, verify information, and mail forms as needed. Spanish bilingual skills are highly preferred, with opportunities for benefits and growth.

Qualifications

• Entry level customer service position with paid training.
• On-site role in Eastlake, WA.
• Bilingual Spanish is highly preferred.

Responsibilities

• Schedule and assist participants with secure electronic signing and witnessing of required documents via Zoom.
• Timely and accurately answer questions from customers.
• Thoroughly document calls in the computer system.

Skills

Organized

Communicator

Service Minded

Detail oriented

Technically Savvy

Bilingual

Tools

Excel

Word

Job description

Northwest Administrators, Inc. is seeking an entry-level Customer Service Representative for our Pension Services call center in Eastlake, WA. This on-site role offers fully paid training, union-scale wages, and a strong team environment focused on exceptional customer service.

You will handle retirement plan questions, document calls, verify information, and mail forms as needed. Spanish bilingual skills are highly preferred, with opportunities for benefits and growth.