Entry-Level Payments Processing Associate

REPAY; Atlanta (GA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

401(k) match

Employee Stock Purchase Plan

Annual bonus

Job summary

REPAY is seeking an entry-level Payments Specialist to enroll vendors and process payments from clients via phone and web portals in our Atlanta office.

You will update vendor records for payments through ACH, virtual cards, or checks, and help ensure timely processing while maintaining high service levels. New graduates are welcome; strong communication and attention to detail are essential.

Qualifications

• Some previous experience in customer service is strongly preferred.
• For non-college graduates, 1-2 years of experience in customer service, customer support, sales, lead generation, or collections is required.
• Strong communication skills; high level of attention to detail, quality, and effective verbal and written communication with excellent follow-through.

Responsibilities

• Successfully work pending vendor enrollments within required timeframe.
• Process electronic payments on behalf of clients via phone calls and/or web portals.
• Update vendor records into various payment options: virtual card, ACH or check.
• Assist vendors to ensure payments are processed within designated guidelines.
• Respond to client inquiries via email within one business day.
• Assist colleagues to ensure client’s invoice payments are worked within service level agreements.
• Suggest process improvements to increase efficiency and growth.

Skills

Customer service

Communication skills

Attention to detail

Multi-tasking

Follow-through

Typing speed 50 WPM

Tools

Salesforce

Excel

Job description

REPAY is seeking an entry-level Payments Specialist to enroll vendors and process payments from clients via phone and web portals in our Atlanta office.

You will update vendor records for payments through ACH, virtual cards, or checks, and help ensure timely processing while maintaining high service levels. New graduates are welcome; strong communication and attention to detail are essential.