Entry Level Patient Care Call Center Specialist

Mississippi Sports Medicine; Tupelo (MS); On-site; USD 24,000 - 36,000; Full time

Job summary

Mississippi Sports Medicine and Orthopaedic Center is seeking a dedicated Call Center Agent to assist patients by phone in a kind, efficient manner. Paid training is provided and this entry-level opportunity helps launch a healthcare career.

Responsibilities include scheduling patients, listening with empathy, following HIPAA guidelines, responding promptly to requests, and maintaining a courteous, helpful presence on all calls. A full-time availability and fluent English are required.

Qualifications

• Graduate of four-year high school or equivalent (GED).
• One year experience demonstrating ability to adhere to a schedule, understand complex instruction and use technology.

Responsibilities

• Schedule patients for physicians.
• Demonstrate empathy and active listening during patient calls.
• Understand and follow HIPAA guidelines in all situations.
• Provide timely response to patient and supervisor requests.
• Maintain a helpful, courteous presence on all calls.
• Must have full-time availability.

Skills

Fluent English

Education

High school diploma or GED

Tools

Phone systems

Job description

Mississippi Sports Medicine and Orthopaedic Center is seeking a dedicated Call Center Agent to assist patients by phone in a kind, efficient manner. Paid training is provided and this entry-level opportunity helps launch a healthcare career.

Responsibilities include scheduling patients, listening with empathy, following HIPAA guidelines, responding promptly to requests, and maintaining a courteous, helpful presence on all calls. A full-time availability and fluent English are required.