CALL CENTER AGENT

Mississippi Sports Medicine; Tupelo (MS); On-site; USD 24,000 - 36,000; Full time

Job summary

Mississippi Sports Medicine and Orthopaedic Center is seeking a dedicated Call Center Agent to assist patients by phone in a kind, efficient manner. Paid training is provided and this entry-level opportunity helps launch a healthcare career.

Responsibilities include scheduling patients, listening with empathy, following HIPAA guidelines, responding promptly to requests, and maintaining a courteous, helpful presence on all calls. A full-time availability and fluent English are required.

Qualifications

• Graduate of four-year high school or equivalent (GED).
• One year experience demonstrating ability to adhere to a schedule, understand complex instruction and use technology.

Responsibilities

• Schedule patients for physicians.
• Demonstrate empathy and active listening during patient calls.
• Understand and follow HIPAA guidelines in all situations.
• Provide timely response to patient and supervisor requests.
• Maintain a helpful, courteous presence on all calls.
• Must have full-time availability.

Skills

Fluent English

Education

High school diploma or GED

Tools

Phone systems

Job description

Mississippi Sports Medicine and Orthopaedic Center is one of the nation’s top orthopaedic groups and is dedicated to exceptional patient experiences. We are searching for a dedicated, supportive Call Center Agent who is comfortable engaging with patients on the phone in a helpful, kind and efficient manner. We are offering paid training with this role, which can be a great entry-level opportunity for someone starting their career. We do work hard to make our patients happy, which means we’re focused on handling all their calls, offering exceptional service and seeking opportunities to make their lives better.

EXPERIENCE / EDUCATIONAL REQUIREMENTS:

Education:

• Graduate of four-year high school or equivalent (GED).

Experience:

• One (1) year experience demonstrating your ability to adhere to a schedule, understand complex instruction and use technology.

ESSENTIAL FUNCTIONS:

The essential functions include, but are not limited to, the following:

• Schedule patients for physicians
• Demonstrate empathy and active listening during patient calls
• Clearly understand all HIPAA guidelines and ensure guidelines are followed in all situations
• Provide timely response to patient and supervisor requests
• A strong desire to strive for excellence and happiness in helping others
• Strive to answer all calls pleasantly, and be helpful with their requests
• Must have full-time availability
• Fluent in English, both written and spoken
• Comfortable with computer and telephone systems, training will be provided

Qualifications

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Loyal: Shows firm and constant support to a cause
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.