Medical Call Center Specialist

Bienville Orthopaedic Specialists LLC; Biloxi (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Bienville Orthopaedic Specialists LLC in Biloxi, MS, is seeking a Call Center Representative to support patients and caregivers by handling high-volume inbound calls, triaging inquiries, and routing requests to the appropriate clinical staff. The role requires accurate EHR data entry and knowledge of medical terminology.

Ideal candidates have a High School Diploma and 1–2 years in medical office administration, with strong data-entry skills and 45 wpm typing.

Qualifications

• High School Diploma or equivalent required or preferred.
• 1–2 years' experience in medical office administration highly preferred.
• Must have strong data-entry skills and 45 wpm typing speed.
• Proficiency with electronic records systems and medical terminology is preferred.

Responsibilities

• Answer and triage inbound calls in a high-volume call center.
• Assist patients or caregivers with inquiries and provide general assistance.
• Receive and forward patient requests to clinical staff promptly.
• Enter patient information into the EHR system accurately.
• Recognize and escalate complex issues to supervisor for guidance.
• Maintain up-to-date knowledge of physician schedules and clinic updates.
• Other duties as assigned.

Skills

Customer service

Data entry

Communication skills

Interpersonal skills

Problem analysis

Time management

Medical terminology

Typing speed 45 wpm

Education

High School Diploma or equivalent

Tools

EHR system

Medical scheduling/billing systems

Electronic records systems

Job description

Bienville Orthopaedic Specialists LLC in Biloxi, MS, is seeking a Call Center Representative to support patients and caregivers by handling high-volume inbound calls, triaging inquiries, and routing requests to the appropriate clinical staff. The role requires accurate EHR data entry and knowledge of medical terminology.

Ideal candidates have a High School Diploma and 1–2 years in medical office administration, with strong data-entry skills and 45 wpm typing.