Entry-Level Online EV Buying Concierge

Recharged; Richmond (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k

Paid training

PTO

Job summary

Recharged is seeking an energetic Online Experience Guide to be the first voice customers hear as they navigate the EV buying and selling journey. You will build genuine relationships, answer questions, and guide customers toward the right next step in their transaction.

Entry-level with growth potential. Responsibilities include handling inbound/outbound calls and chats, staying updated on product changes, and delivering high-quality interactions.

Qualifications

• Experience in customer service or call center roles is preferred.
• Excellent verbal communication and a friendly, patient phone presence.
• Comfortable navigating multiple computer systems and learning new tools quickly.

Responsibilities

• Build genuine relationships with customers via inbound/outbound calls and chat.
• Guide customers through EV buying/selling journey with empathy and expertise.
• Adapt to a fast-paced environment with new products and updates.
• Verify customer documentation accurately and efficiently.
• Deliver high-quality, professional interactions on every call.

Skills

Customer service

Communication

Empathy

Attention to detail

English fluency

Tools

CRM software

Ticketing system

Job description

Recharged is seeking an energetic Online Experience Guide to be the first voice customers hear as they navigate the EV buying and selling journey. You will build genuine relationships, answer questions, and guide customers toward the right next step in their transaction.

Entry-level with growth potential. Responsibilities include handling inbound/outbound calls and chats, staying updated on product changes, and delivering high-quality interactions.