Customer Service Advocate (Employee-Owned Team)

Wausau Supply Company; Schofield (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Wausau Supply Company seeks a Waudena Customer Service Representative to serve as the frontline ambassador for our customers. You will handle calls, emails, and live chats, provide solutions, and help secure profitable outcomes for both the customer and WSC.

You will collaborate across departments, maintain professionalism, and adhere to internal procedures while meeting key service metrics. Prior experience in customer service and a high school diploma are preferred.

Qualifications

• High School Diploma and typing skills required.
• Experience in customer service preferred.
• Ability to handle calls, emails and chats with professionalism.

Responsibilities

• Handle a large volume of incoming calls, emails and web chat interactions.
• Identify and predict potential needs of each customer and communicate solutions.
• Work toward first call resolution on questions, quotes, and orders.
• Clearly communicate features and benefits of applicable products and services.
• Collaborate with other departments to ensure a consistent customer experience.
• Learn and adhere to internal procedures to promote efficient service.

Skills

Customer service

Communication

Empathy

Time management

Problem solving

Typing

Education

High School Diploma

Job description

Wausau Supply Company seeks a Waudena Customer Service Representative to serve as the frontline ambassador for our customers. You will handle calls, emails, and live chats, provide solutions, and help secure profitable outcomes for both the customer and WSC.

You will collaborate across departments, maintain professionalism, and adhere to internal procedures while meeting key service metrics. Prior experience in customer service and a high school diploma are preferred.