Customer Service Representative I

WEG Company; Town of Wausau, Northern (WI, KY); Híbrido; USD 36 000 - 48 000; Tempo integral

Resumo da oferta

WEG Company in Wausau, WI is seeking a Customer Service Representative I to deliver professional, courteous service, respond to inquiries, process orders, and support customer-centric initiatives.

You will collaborate with Credit, Planning, Shipping, Engineering, and Sales to fulfill orders, track shipments, manage records, and provide timely updates.

On-site, full-time position offering product knowledge growth and ongoing process improvements within a supportive team.

Qualificações

• Experience handling customer inquiries via phone and email.
• Ability to process orders, quotes, and transactions accurately.
• Strong communication and data accuracy in records.

Responsabilidades

• Deliver professional, courteous customer service per policies and standards.
• Respond to routine inquiries via phone, email, and other channels.
• Process customer orders, quotes, and related transactions accurately.
• Build relationships through timely follow-up and resolution of routine requests.
• Escalate complex inquiries to appropriate internal resources as needed.
• Collaborate with Credit, Planning, Shipping, Engineering, and Sales to fulfill orders.
• Provide order status, product availability, shipment tracking, and account information.
• Maintain accurate customer records in internal systems.
• Support resolution of open orders and shipment issues with timely updates.
• Learn product knowledge, processes, and best practices to support daily duties.
• Organize workload to meet departmental goals and response time commitments.
• Participate in training, meetings, and continuous improvement initiatives.

Conhecimentos

Customer service

Phone support

Email support

Order processing

Cross-functional collaboration

Ferramentas

CRM systems

eCommerce platforms

Descrição da oferta de emprego

## Customer Service Representative IApply: On-site: Wausau Wisconsin: Full time: Posted 3 Days Ago: R26\\_00276Responsibilities:· Deliver professional and courteous customer service while supporting customer-centric solutions and corporate overserve initiatives.· Respond to routine customer inquiries through phone, email, and other communication channels in accordance with established policies, procedures, and service standards.· Process customer orders, quotes, and related transactions accurately and efficiently while meeting established service expectations.· Build positive customer relationships through responsive communication, follow-up, and timely resolution of routine customer requests.· Escalate complex customer inquiries, technical questions, or service concerns to appropriate internal resources when necessary.· Collaborate with cross-functional teams including Credit, Planning, Shipping, Engineering, and Sales to support customer needs and order fulfillment activities.· Assist customers with order status, product availability, shipment tracking, and other general account-related inquiries.· Utilize product catalogs, internal systems, and eCommerce tools to provide accurate information and support customer requests.· Maintain accurate customer records and documentation within company systems to ensure data integrity and effective communication.· Support resolution of open orders, shipment issues, and customer concerns by coordinating with internal teams and providing timely updates to customers.· Learn and apply product knowledge, company processes, systems, and customer service best practices to support daily responsibilities.· Organize and prioritize workload to meet departmental goals, response time expectations, and service commitments.· Participate in departmental training, team meetings, and continuous improvement initiatives.· Demonstrate teamwork, accountability, professionalism, and a willingness to learn while contributing to a positive customer experience.