Customer Support Specialist I

Marathon Electric, LLC; Town of Wausau (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

WEG is a global electric-electronic equipment company delivering customer-centric solutions. We are seeking a professional to deliver courteous service and support order fulfillment.

You will respond to inquiries via phone, email, and other channels, process orders and quotes, and coordinate with Credit, Planning, Shipping, Engineering, and Sales.

Join a company with 1961 origins and operations in 17 countries, focused on energy efficiency, renewable energy, and electric mobility.

Qualifications

• Experience in customer service preferred.
• Familiar with order processing and cross-functional collaboration.
• Excellent communication and problem-solving skills.

Responsibilities

• Deliver professional, courteous customer service and support solutions.
• Respond to inquiries via phone, email, and other channels per policies.
• Process orders, quotes, and related transactions accurately.
• Build relationships through responsive communication and timely resolution.
• Escalate complex inquiries to internal resources as needed.
• Collaborate with Credit, Planning, Shipping, Engineering, and Sales.
• Maintain accurate customer records in company systems.
• Support resolution of open orders and shipment issues with updates.
• Learn product knowledge and company processes to support daily tasks.
• Organize workload to meet goals and response time commitments.
• Participate in training and teamwork to improve the customer experience.
• Demonstrate teamwork, accountability, and professionalism.

Job description

WEG is a global electric-electronic equipment company delivering customer-centric solutions. We are seeking a professional to deliver courteous service and support order fulfillment.

You will respond to inquiries via phone, email, and other channels, process orders and quotes, and coordinate with Credit, Planning, Shipping, Engineering, and Sales.

Join a company with 1961 origins and operations in 17 countries, focused on energy efficiency, renewable energy, and electric mobility.