Entry-Level NOC Incident Specialist (Onsite, San Antonio)

TEKsystems; San Antonio (TX); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

PTO/Leave

Job summary

TEKsystems is seeking an entry-level contractor in San Antonio, TX, to join the NOC. You will focus on incident management, monitoring across data centers and 70+ branches, and coordinating with various teams to minimize outages.

Responsibilities include outage notifications in Cyrus, documenting NOC processes, and maintaining clear, professional communication through Microsoft Teams. This onsite role offers a pathway to hands-on experience in a dynamic environment.

Qualifications

• Proactive communication with technical and non-technical teams.
• Ability to multitask and maintain professionalism under pressure.
• Fast learner with adaptability to new systems and processes.
• Strong interpersonal skills for cross-team collaboration.

Responsibilities

• Lead incident management: identify issues, confirm impact, triage, coordinate with technical teams to resolve outages.
• Monitor server health and network connectivity across data centers and 70+ branches; oversee key third-party services.
• Communicate outages to service desk and application support via Teams; initiate cross-team conference calls as needed.
• Submit outage notifications in Cyrus and document NOC processes for knowledge sharing.

Skills

NOC

NOC

Job description

TEKsystems is seeking an entry-level contractor in San Antonio, TX, to join the NOC. You will focus on incident management, monitoring across data centers and 70+ branches, and coordinating with various teams to minimize outages.

Responsibilities include outage notifications in Cyrus, documenting NOC processes, and maintaining clear, professional communication through Microsoft Teams. This onsite role offers a pathway to hands-on experience in a dynamic environment.