NOC Technician

Randstad USA; San Antonio (TX); On-site; USD 37,195 - 42,705; Full time

Benefits offered by this job

Health Insurance

401K Contribution

Incentive and Recognition Program

Job summary

An established industry player is looking for a NOC Technician to thrive in a dynamic Network Operations Center environment. This role is pivotal in ensuring seamless network operations through proactive monitoring and effective troubleshooting. The ideal candidate will possess strong communication skills and a detail-oriented mindset, working collaboratively with teams to resolve issues efficiently. With a contract duration of six months and the potential for full-time employment, this opportunity offers a chance to make a significant impact in a fast-paced setting. Join a forward-thinking team where your contributions will be valued and rewarded.

Qualifications

• 3-5 years experience in a NOC or Service Desk environment.
• Proficient in network monitoring tools and IT service management.

Responsibilities

• Monitor and manage enterprise networks and systems.
• Troubleshoot and escalate issues to ensure timely resolution.
• Collaborate with teams to address incidents and service requests.

Skills

Communication Skills

Teamwork

Troubleshooting

Detail Oriented

Documentation Skills

Organizational Skills

Education

Bachelor's Degree

Tools

Windows Server (2016 and later)

OpenText Operations Bridge Manager (OBM)

Network Node Manager (NNMi)

Microsoft Systems Center Operations Manager (SCOM)

OpenText SMAX

Job description

Job Summary:
We are seeking a NOC Technician to join our team in a fast-paced Network Operations Center (NOC) environment. This is a customer-facing role within a NOC call center setting, requiring strong communication skills, teamwork, and the ability to troubleshoot issues efficiently. The ideal candidate is detail-oriented, proactive, and experienced in network monitoring and IT service management. This is a 6 month contract with the potential to convert to full time employment.

Location: San Antonio, Texas
Job Type: Contract
Salary: $27 - 31 per hour
Work Hours: Rotating Shifts
Education: Bachelors

Responsibilities:

• Monitor and manage enterprise networks, servers, and systems using industry-standard tools.
• Identify, troubleshoot, and escalate issues as necessary to ensure timely resolution.
• Collaborate with internal teams and external vendors to address incidents and service requests.
• Maintain detailed documentation of incidents, resolutions, and network performance metrics.
• Provide excellent customer service while handling technical support inquiries.

Qualifications:

• Experience: 3-5 years in a NOC or enterprise Service Desk environment.
• Technical Skills:
  • Proficiency in Windows Server (2016 and later).
  • Hands-on experience with monitoring tools such as:
    • OpenText Operations Bridge Manager (OBM)
    • Network Node Manager (NNMi)
    • Microsoft Systems Center Operations Manager (SCOM)
    • Other relevant network/system monitoring tools
  • Experience with OpenText SMAX or similar IT service management platforms.
• Strong teamwork and communication skills, with the ability to work collaboratively in a high-pressure environment.

Preferred (a plus):

• Familiarity with VMware, network circuits, Windows Server administration, helpdesk support, and backup systems.

Skills:

• Detail oriented
• Team player
• Strong documentation skills
• Organized and able to prioritize

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.