Entry-Level Network Operations Tech: Infra & Support

Boston Public Schools; Boston (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

Boston Public Schools is seeking an entry-level Network Operations Technician 33 to support the district's network and telecommunications infrastructure. You will assist in installing, configuring, maintaining, and troubleshooting switches, wireless access points, routers, and related devices to ensure reliable connectivity across schools and facilities.

Under supervision, you will monitor performance, help deploy upgrades, maintain documentation, and collaborate with Network Administrators and

Qualifications

• High school diploma or equivalent
• Minimum of two years of experience supporting technology systems, infrastructure, networking, or telecommunications
• Basic understanding of TCP/IP, wireless networking, switching, and routing
• Ability to troubleshoot technical problems and follow technical procedures
• Ability to communicate effectively with technical and non-technical staff
• Valid Massachusetts driver's license
• City of Boston residency required
• Experience with Cisco/Meraki or equivalent networking tech
• Network+ or similar certification
• Experience in K–12 or public sector environments

Responsibilities

• Assist in the installation, configuration, maintenance, and troubleshooting of network infrastructure equipment, including switches, wireless access points, routers, and related devices.
• Monitors network performance and assists with identifying and resolving connectivity issues affecting schools and district facilities.
• Supports deployment, replacement, and maintenance of network equipment and communications infrastructure.
• Assists with telecommunications systems, voice services, and related communications technologies.
• Performs basic network diagnostics and troubleshooting activities and escalates complex issues as appropriate.
• Assists with network inventory management, equipment tracking, and documentation activities.
• Supports district technology projects involving network infrastructure and communications systems.
• Maintains documentation related to network equipment, configurations, and operational procedures.
• Works collaboratively with Network Administrators, field technicians, and service delivery teams to support district operations.
• Participates in planned maintenance activities, infrastructure upgrades, and technology deployments.

Skills

Communication skills

Troubleshooting

Documentation

Team collaboration

Education

High school diploma or equivalent

Tools

Cisco Meraki familiarity

Networking hardware

Job description

Boston Public Schools is seeking an entry-level Network Operations Technician 33 to support the district's network and telecommunications infrastructure. You will assist in installing, configuring, maintaining, and troubleshooting switches, wireless access points, routers, and related devices to ensure reliable connectivity across schools and facilities.

Under supervision, you will monitor performance, help deploy upgrades, maintain documentation, and collaborate with Network Administrators and