Guild - Network Operations Technician 33 (SY26-27)

Boston Public Schools; Boston (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

Boston Public Schools is seeking an entry-level Network Operations Technician 33 to support the district's network and telecommunications infrastructure. You will assist in installing, configuring, maintaining, and troubleshooting switches, wireless access points, routers, and related devices to ensure reliable connectivity across schools and facilities.

Under supervision, you will monitor performance, help deploy upgrades, maintain documentation, and collaborate with Network Administrators and

Qualifications

• High school diploma or equivalent
• Minimum of two years of experience supporting technology systems, infrastructure, networking, or telecommunications
• Basic understanding of TCP/IP, wireless networking, switching, and routing
• Ability to troubleshoot technical problems and follow technical procedures
• Ability to communicate effectively with technical and non-technical staff
• Valid Massachusetts driver's license
• City of Boston residency required
• Experience with Cisco/Meraki or equivalent networking tech
• Network+ or similar certification
• Experience in K–12 or public sector environments

Responsibilities

• Assist in the installation, configuration, maintenance, and troubleshooting of network infrastructure equipment, including switches, wireless access points, routers, and related devices.
• Monitors network performance and assists with identifying and resolving connectivity issues affecting schools and district facilities.
• Supports deployment, replacement, and maintenance of network equipment and communications infrastructure.
• Assists with telecommunications systems, voice services, and related communications technologies.
• Performs basic network diagnostics and troubleshooting activities and escalates complex issues as appropriate.
• Assists with network inventory management, equipment tracking, and documentation activities.
• Supports district technology projects involving network infrastructure and communications systems.
• Maintains documentation related to network equipment, configurations, and operational procedures.
• Works collaboratively with Network Administrators, field technicians, and service delivery teams to support district operations.
• Participates in planned maintenance activities, infrastructure upgrades, and technology deployments.

Skills

Communication skills

Troubleshooting

Documentation

Team collaboration

Education

High school diploma or equivalent

Tools

Cisco Meraki familiarity

Networking hardware

Job description

Guild - Network Operations Technician 33 (SY26-27)

Starting Date: Immediately

Job Description

NETWORK OPERATIONS TECHNICIAN 33

Report To: Director of Network and Field Operations
Location: Campbell Resource Center
General statement of duties and responsibilities:
Under general supervision, performs operational support, maintenance, monitoring, installation, and troubleshooting of Boston Public Schools' network infrastructure and communications systems. Assists in maintaining the district's wired and wireless network environment, telecommunications systems, and network-connected infrastructure to ensure reliable connectivity and service availability across schools and district facilities.

The Network Operations Technician serves as an entry-level network infrastructure professional responsible for supporting the operation of district network systems while developing technical expertise in networking,telecommunications, and infrastructure operations.

Duties and Responsibilities:

• Assists in the installation, configuration, maintenance, and troubleshooting of network infrastructure equipment, including switches, wireless access points, routers, and related devices.
• Monitors network performance and assists with identifying and resolving connectivity issues affecting schools and district facilities.
• Supports deployment, replacement, and maintenance of network equipment and communications infrastructure.
• Assists with telecommunications systems, voice services, and related communications technologies.
• Performs basic network diagnostics and troubleshooting activities and escalates complex issues as appropriate.
• Assists with network inventory management, equipment tracking, and documentation activities.
• Supports district technology projects involving network infrastructure and communications systems.
• Maintains documentation related to network equipment, configurations, and operational procedures.
• Works collaboratively with Network Administrators, field technicians, and service delivery teams to support district operations.
• Participates in planned maintenance activities, infrastructure upgrades, and technology deployments.
• Performs related duties of a similar nature, as requested by the supervisor, which are commensurate with the position.

Required:

• High school diploma or equivalent
• Minimum of two years of experience supporting technology systems, infrastructure, networking, or telecommunications
• Basic understanding of networking concepts, including TCP/IP, wireless networking, switching, and routing
• Ability to troubleshoot technical problems and follow technical procedures
• Ability to communicate effectively with technical and non-technical staff
• Valid Massachusetts driver's license
• Ability to lift and transport network and technology equipment
• City of Boston residency required

Preferred:

• Experience supporting enterprise network environments
• Familiarity with Cisco, Meraki, or equivalent networking technologies
• Experience with telecommunications or communications systems
• Network+ or similar networking certificationExperience in K–12 or public sector environments

Guild - Network Operations Technician 33 (SY26-27)

Boston Public Schools Central Office - Technology - Boston, Massachusetts Open in Google Maps

This job is also posted in Boston Public Schools

Job Details

Job ID: 5916219
Application Deadline: Nov 04, 2026 11:59 PM (Eastern Standard Time)
Posted: Sep 04, 2026 4:00 AM (UTC)

Starting Date: Immediately

Job Description

NETWORK OPERATIONS TECHNICIAN 33

Report To: Director of Network and Field Operations
Location: Campbell Resource Center
General statement of duties and responsibilities:
Under general supervision, performs operational support, maintenance, monitoring, installation, and troubleshooting of Boston Public Schools' network infrastructure and communications systems. Assists in maintaining the district's wired and wireless network environment, telecommunications systems, and network-connected infrastructure to ensure reliable connectivity and service availability across schools and district facilities.

The Network Operations Technician serves as an entry-level network infrastructure professional responsible for supporting the operation of district network systems while developing technical expertise in networking,telecommunications, and infrastructure operations.

Duties and Responsibilities:

• Assists in the installation, configuration, maintenance, and troubleshooting of network infrastructure equipment, including switches, wireless access points, routers, and related devices.
• Monitors network performance and assists with identifying and resolving connectivity issues affecting schools and district facilities.
• Supports deployment, replacement, and maintenance of network equipment and communications infrastructure.
• Assists with telecommunications systems, voice services, and related communications technologies.
• Performs basic network diagnostics and troubleshooting activities and escalates complex issues as appropriate.
• Assists with network inventory management, equipment tracking, and documentation activities.
• Supports district technology projects involving network infrastructure and communications systems.
• Maintains documentation related to network equipment, configurations, and operational procedures.
• Works collaboratively with Network Administrators, field technicians, and service delivery teams to support district operations.
• Participates in planned maintenance activities, infrastructure upgrades, and technology deployments.
• Performs related duties of a similar nature, as requested by the supervisor, which are commensurate with the position.

Required:

• High school diploma or equivalent
• Minimum of two years of experience supporting technology systems, infrastructure, networking, or telecommunications
• Basic understanding of networking concepts, including TCP/IP, wireless networking, switching, and routing
• Ability to troubleshoot technical problems and follow technical procedures
• Ability to communicate effectively with technical and non-technical staff
• Valid Massachusetts driver's license
• Ability to lift and transport network and technology equipment
• City of Boston residency required

Preferred:

• Experience supporting enterprise network environments
• Familiarity with Cisco, Meraki, or equivalent networking technologies
• Experience with telecommunications or communications systems
• Network+ or similar networking certification
• Experience in K–12 or public sector environments

Position Type: Central Office

Contact Information

• Boston Public Schools, Office of Human Resources
• 2300 Washington Street
• Roxbury, Massachusetts 02119
• Email: [e-mail]