Entry-Level Network NOC Engineer I — Night Shift

InComm Payments

Atlanta (GA)

On-site

USD 55,000 - 75,000

Full time

14 days+

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Job summary

InComm Payments in Atlanta, GA seeks an entry-level Network NOC Engineer I to join the Network Operations Center. You will monitor network services, perform initial troubleshooting, manage incident tickets, and collaborate with senior engineers to ensure availability of critical business systems.

This 24x7 role supports the network infrastructure with a Sunday-Thursday overnight shift (10:00 PM–7:00 AM ET) and shift differential.

Qualifications

0–3 years of experience in a NOC, Help Desk, IT Operations, Technical Support, or related technical role.
Associate's or Bachelor's degree in Information Technology, Computer Science, CIS, MIS, or equivalent practical experience.
Basic understanding of TCP/IP, DNS, DHCP, Routing and Switching Fundamentals, VLANs, VPN Concepts.
Strong troubleshooting and analytical skills.
Strong written and verbal communication skills.
Ability to work in a fast-paced operational environment and overnight schedule.

Responsibilities

Monitor enterprise network and infrastructure systems using approved monitoring tools.
Identify, investigate, and respond to network alerts and events.
Perform first-level troubleshooting of network and connectivity issues.
Create, update, and maintain incident tickets throughout the incident lifecycle.
Escalate complex issues to senior engineering teams following established procedures.
Maintain accurate operational documentation, runbooks, and knowledge base articles.
Communicate effectively with internal teams, customers, and vendors during incidents.
Participate in shift handoffs and operational reviews.
Support continuous improvement efforts within the NOC.
Perform other duties as assigned.