Entry-Level Tech Systems Analyst: Incident & Monitoring

InComm Payments; Georgia; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee referral bonus program

Job summary

InComm Payments in Georgia seeks an entry-level Technical Systems Analyst I to join the IT Incident Management team. You will learn the systems, processes, and tools, supporting incident response, monitoring, and ITSM activities under supervision.

The role emphasizes routine monitoring, incident handling, and documentation in ServiceNow, with opportunities to contribute to live bridges and improve runbooks. A solid foundation in IT and AI prompting is preferred.

Qualifications

• Associates, BA or BS in Information Technology or related field preferred.
• 2+ years of relevant incident management experience.
• Detail-oriented and able to follow documented procedures.
• Willingness to participate in rotating on-call schedules.
• Experience using AI prompting to support drafting, summarization, and validation.

Responsibilities

• Incident Response & Bridge Support with timely updates.
• Support live incident bridges (SEV1/SEV2/SEV3) and post-incident summaries.
• Capture real-time incident details and audit-ready records.
• Escalate through defined paths and engage SMEs as needed.
• Translate technical details into business impact statements.
• Monitor dashboards and health indicators during shifts and releases.
• Perform first-line triage to reduce MTTA and correlate signals across tools.
• Create and update ITSM records in ServiceNow with clear write-ups.

Skills

AI prompting

Incident management

Attention to detail

On-call readiness

Education

Associates/BA/BS in IT or related

Tools

ServiceNow

Splunk

Dynatrace

New Relic

OpsView

Pingdom

Job description

InComm Payments in Georgia seeks an entry-level Technical Systems Analyst I to join the IT Incident Management team. You will learn the systems, processes, and tools, supporting incident response, monitoring, and ITSM activities under supervision.

The role emphasizes routine monitoring, incident handling, and documentation in ServiceNow, with opportunities to contribute to live bridges and improve runbooks. A solid foundation in IT and AI prompting is preferred.