Network Engineer I

InComm; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

InComm Payments is seeking a Network Engineer I to join our IT Operations team in Atlanta, GA. The role supports enterprise network and infrastructure, monitoring, troubleshooting, and incident response in a fast-paced environment.

Ideal candidates have 0–3 years in a NOC or related role and an IT degree, with strong TCP/IP, DNS, DHCP, routing/switching fundamentals, and a willingness to work Sunday–Thursday overnight shifts.

Qualifications

• 0–3 years in a NOC, Help Desk, IT Operations, or related role.
• Associate's or Bachelor's degree in Information Technology, Computer Science, CIS, MIS, or equivalent practical experience.
• Fundamental understanding of TCP/IP, DNS, DHCP, routing & switching, VLANs, and VPN concepts.
• Strong troubleshooting and analytical skills.
• Excellent written and verbal communication abilities.

Responsibilities

• Monitor enterprise network and infrastructure systems using approved tools.
• Identify, investigate, and respond to network alerts and events.
• Perform first-level troubleshooting of network and connectivity issues.
• Create and maintain incident tickets throughout lifecycles.
• Escalate complex issues to senior teams when needed.
• Maintain operational documentation and runbooks.
• Communicate effectively with internal teams, customers, and vendors during incidents.
• Participate in shift handoffs and operational reviews.
• Support continuous improvement within the NOC.

Skills

TCP/IP

DNS

DHCP

Routing & Switching

VLANs

VPN Concepts

Troubleshooting

Communication

Team Collaboration

Overnight Shift

Education

Associate's degree in IT field

Bachelor's degree in IT field

Tools

Cisco Networking

Job description

InComm

Network Engineer I

US-GA-Atlanta

Job ID: 2026-21147

# of Openings: 1

Category: IT - Infrastructure

InComm Payments

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

Responsibilities

• Monitor enterprise network and infrastructure systems using approved monitoring tools.
• Identify, investigate, and respond to network alerts and events.
• Perform first-level troubleshooting of network and connectivity issues.
• Create, update, and maintain incident tickets throughout the incident lifecycle.
• Escalate complex issues to senior engineering teams following established procedures.
• Maintain accurate operational documentation, runbooks, and knowledge base articles.
• Communicate effectively with internal teams, customers, and vendors during incidents.
• Participate in shift handoffs and operational reviews.
• Support continuous improvement efforts within the NOC.
• Perform other duties as assigned.

Schedule

• Sunday through Thursday
• 10:00 PM ET to 7:00 AM ET
• Shift differential applicable

Qualifications

Required Qualifications

• 0-3 years of experience in a NOC, Help Desk, IT Operations, Technical Support, or related technical role.
• Associate's or Bachelor's degree in Information Technology, Computer Science, CIS, MIS, or equivalent practical experience.
• Basic understanding of:
  1. TCP/IP
  2. DNS
  3. DHCP
  4. Routing and Switching Fundamentals
  5. VLANs
  6. VPN Concepts
• Strong troubleshooting and analytical skills.
• Strong written and verbal communication skills.
• Ability to work effectively in a fast-paced operational environment.
• Ability to work the assigned overnight schedule.
• Must be availablefor the10:00 PM ET to 7:00 AM ET Sunday - Thursday shift.

Preferred Qualifications

• CompTIA Network+, CCNA, or equivalent networking education/certification.
• Experience working with ticketing and incident management systems.
• Exposure to Cisco networking technologies.
• Exposure to network monitoring platforms and diagnostic tools.
• Basic understanding of firewalls, routing, switching, load balancing, or wireless networking technologies.
• Familiarity with ITIL or IT service management concepts.

Key Skills

• Network Monitoring
• Incident Management
• Alert Triage
• TCP/IP Fundamentals
• DNS & DHCP Troubleshooting
• Routing & Switching Fundamentals
• Documentation & Runbooks
• Problem Solving
• Communication
• Team Collaboration
• Customer Service
• Continuous Learning

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

#LI-TL1

Equal employment opportunity, including veterans and individuals with disabilities.

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