Entry-Level Network Analyst - Court IT

Massachusetts Trial Court; Boston (MA); On-site; USD 84,000 - 124,000; Full time

Job summary

Massachusetts Trial Court is seeking a Network Analyst I to install and configure network and end user equipment, monitor availability, and troubleshoot issues. You will coordinate with court personnel and vendors, manage tickets, and ensure network performance aligns with departmental goals.

The role emphasizes adherence to established protocols, problem solving, and effective communication to support the court’s justice delivery through reliable IT infrastructure.

Qualifications

• Technical degree or related certification required.
• Three years of related network work experience.
• Equivalent combinations of education and experience considered.

Responsibilities

• Installs and configures network and end user equipment.
• Monitors networks for availability and bandwidth constraints.
• Troubleshoots networking issues and tickets.
• Coordinates with court personnel and vendors.
• Works with vendors to perform work at court locations.
• Uses ServiceNow for reporting issues and tickets.
• Maintains firewall and network device configurations.

Skills

Firewall Concepts

TCP/IP protocols

Trial Court Sites

Load Balancers

DHCP and DNS

Education

Technical Degree or similar certification

Three years of related work experience

Job description

Massachusetts Trial Court is seeking a Network Analyst I to install and configure network and end user equipment, monitor availability, and troubleshoot issues. You will coordinate with court personnel and vendors, manage tickets, and ensure network performance aligns with departmental goals.

The role emphasizes adherence to established protocols, problem solving, and effective communication to support the court’s justice delivery through reliable IT infrastructure.