Network Analyst I

Massachusetts Trial Court; Boston (MA); On-site; USD 84,000 - 124,000; Full time

Job summary

Massachusetts Trial Court is seeking a Network Analyst I to install and configure network and end user equipment, monitor availability, and troubleshoot issues. You will coordinate with court personnel and vendors, manage tickets, and ensure network performance aligns with departmental goals.

The role emphasizes adherence to established protocols, problem solving, and effective communication to support the court’s justice delivery through reliable IT infrastructure.

Qualifications

• Technical degree or related certification required.
• Three years of related network work experience.
• Equivalent combinations of education and experience considered.

Responsibilities

• Installs and configures network and end user equipment.
• Monitors networks for availability and bandwidth constraints.
• Troubleshoots networking issues and tickets.
• Coordinates with court personnel and vendors.
• Works with vendors to perform work at court locations.
• Uses ServiceNow for reporting issues and tickets.
• Maintains firewall and network device configurations.

Skills

Firewall Concepts

TCP/IP protocols

Trial Court Sites

Load Balancers

DHCP and DNS

Education

Technical Degree or similar certification

Three years of related work experience

Job description

Official Title: Network Analyst I

Pay Grade: Grade 20S

Salary Range: 20S Entry Level Pay $84,353.62 to Pay Range Maximum $124,323.68

Starting Pay: $84,353.62

Salary Notes: This position is designated as a Union position. All new hires must start at the entry level rate for this role per the collective bargaining agreement/MOA with OPEIU, Local 6. Pay may advance within the salary band according to the CBA/MOU.

Departmental Mission Statement

Enhance access to justice through the effective use of technology. Partner with Judges and all Court Staff to use technology to speed the delivery of justice. Build a culture that values transparency, collaboration, inclusivity, and continuous improvement.

Organizational Profile

https://www.mass.gov/info-details/about-the-trial-court-information-technology-it-department

Position Summary: Installs and configures network and end user equipment. Coordinates network activity with court personnel and vendors. Monitors networks for availability and bandwidth constraints. Troubleshoots networking issues. Works on submitted tickets as necessary.

Supervision Received: Works under the direction of the Manager of Network Services.

• Monitors network availability via various network tools.
• Creates utilization and capacity reports, and takes appropriate actions in response to findings.
• Administers software used to monitor the network.
• Handles end user applications and network issues.
• Monitors networks for availability and bandwidth constraints.
• Troubleshoots cabling and evaluates onsite networking issues.
• Works with vendors to have work performed in court locations.
• Troubleshoots problems and gives step-by-step directions to key users for checking the network.
• Creates Check Point Firewall entries in compliance with Trial Court policies.
• Maintains Domain Name Server or Dynamic Host Configuration Protocol appliance entries and changes info as equipment at sites are added or changed.
• Utilizes ServiceNow ticketing system, to report issues, open necessary tickets for services and forwards to appropriate departments for further processing.
• Opens tickets for Change notices to inform all necessary people of network issues or request new services for Trial Court locations.
• Makes changes to Barracuda load balancers as requested for service needs.
• Installs network and end user equipment.
• Installs monitors and configures network equipment.
• Performs other duties as required.

Ethics and Values: Communicates and demonstrates the ethics and values of the Trial Court.

Mission Driven: Employees are fully committed to fulfilling the Trial Court and associated Departmental missions.

Professional Development: Employees are committed to participating in ongoing Trial Court training and educational offerings to advance their professional development. Managers are equally committed to affording opportunities to those they supervise as scheduling permits.

Customer Service: Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public.

Applied Knowledge: Understands information services operations, specialized tools, applications, and software, with some understanding of the various court departments and divisions.

Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds.

Collaboration: Works with others cooperatively, and promotes teamwork, contributing to a work environment that focuses on shared departmental goals.

Problem Solving: Accurately assesses workplace problems in JISD and recommends and facilitates appropriate solutions.

Minimum Requirements

Education and Experience:

• Technical Degree or similar certification
• Three (3) years of related work experience
• Equivalent combinations of education and experience will be considered for meeting minimum qualifications.

Knowledge, Skills and Abilities:

• Firewall Concepts.
• TCP/IP protocols.
• Trial Court Sites.
• Load Balancers
• DHCP and DNS

Skill In:

• Troubleshooting.
• Problem solving.
• Installation and monitoring.
• Verbal and written communication.
• Time management.

Ability To:

• Ability to adhere to specific protocol plans and procedures.
• Instruct end users.
• Assign network parameters to a device.
• Deploy new network technology
• Manage IP addresses.
• Locate cabling issues.
• Work with vendors and Trial Court departments.
• Learn and become proficient with new technology.

Supervisory Responsibility: This position does not require supervision of others.

Working Conditions: Work is frequently performed in office or similar indoor environments.

Physical Demands: This position requires light work:
Exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly having to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for the Sedentary Work category and the worker sits most of the time, the job is rated Light Work.